About this role
Job summary
Are you a passionate, people-centred leader with a heart for serving others and a commitment to excellent primary care ?
The Cornerstone Practice is a Christian GP practice with a difference. Our faith shapes everything we do - from the compassion we bring to our patients to the way we care for and invest in our team. We are not looking for an experience GP Practice Site Manager to lead our Rhyddings Surgery site and become a vital part of our growing management team.
This is a full-time permanent role (37.5 hours per week) offering real variety, genuine responsibility, and the opportunity to make a lasting difference - both to the staff you will lead and to the patients and community we serve.
You will be a visible, hands-on leader who brings out the best in people, drives continuous improvement, and thrives in the fast-moving environment of modern primary care.
Main duties of the job
As Site Manager at Rhyddings Surgery, you will be responsible for the day-to-day operational running of the site, leading and supporting a dedicated team of care navigators, nursing and administrative Staff.
Your key responsibilities will include:
Leading developing and inspiring your team to deliver outstanding patient careManaging all HR matters on site, including recruitment, induction, appraisals and sickness absenceWorking in conjunction with the quality manager, overseeing clinical governance, audit and quality improvement activityManaging patient complaints with sensitivity and professionalismEnsuring health, safety and risk management responsibilities are met on siteSupporting the practice's digital transformation and information governanceContributing to policy and protocol development across the practiceWorking collaboratively with the Practice Managers, GP partners and wider management teamThis is a varied and rewarding role that sits at the heart of the practice. No two days will be the same. You will need to be organised, adaptable, and genuinely passionate about people - both the team you lead and the patients you ultimately serve.
About us
The Cornerstone Practice is a Christian GP practice serving patients across multiple sites in Blackburn (Shadsworth, Audley and Mill Hill) and one site in Oswaldtwistle. We are a practice with a genuine sense of purpose - our Christian faith is not just something we talk about, it is woven into the way we work, the way we treat one another, and the way we care for our patients.
We are a collaborative, close-knit team of clinicians, managers, nurses, care navigators and administrative staff who are united by a shared commitment to making a real difference in our community, particularly for patients in areas of deprivation.
At Cornerstone you will find:
A warm, supportive, and a Christian faith-filled working environmentA leadership team that genuinely invests in its peopleRegular team prayer, worship, and away-daysOpportunities for professional development and growthA practice that values your voice and your contributionThe chance to do meaningful work that truly mattersWe believe that when our staff are supported, valued and equipped to thrive, our patients received better care. That belief shapes every decision we make.
If you are looking for more than just a job - if you want to be part of a team that leads with faith, serve with compassion, and strives for excellence - Cornerstone Practice and Healthcare could be the place for you.
Job description Job responsibilities
The Site Manager is responsible for the effective day-to-day operational, people, and governance management of Rhyddings Surgery. Working closely with the Practice Manager, GP partners, and the wider Cornerstone management team, you will ensure the site runs safely, efficiently, and to a consistently high standard.
This is a visible, hands-on leadership role. You will inspire and support your team, drive continuous improvement, and ensure Rhyddings is well-placed to meet the evolving demands of modern primary care.
Key Responsibilities
1. Leadership and Team Development
Provide visible, consistent, and compassionate leadership to the Rhyddings teamBuild a strong, positive team culture grounded in the Christian values of Cornerstone PracticeSupport staff growth through one-to-one appraisals, and coaching conversationsDevelop a thorough understanding of all roles within the team to lead and advocate effectivelyAct as a positive and stabilising presence during periods of changeParticipate in acts of worship, prayer, and the spiritual life of the practice2. HR and People Management
Support all HR matters in line with employment law and Cornerstone HR policies, including sickness absence, performance, conduct etcSupport recruitment, induction, and onboarding of new staffConduct appraisals and one-to-ones, agreeing clear objectives and development plansEnsure all mandatory training requirements are met and accurately recordedMaintain accurate and confidential HR records3. Operational Management
Oversees the smooth and safe day-to-day running of the siteManage staffing levels, rotas, and cover arrangementsDelegate responsibilities effectively with clear communication and appropriate supportIdentify and lead service improvementsAttend all relevant meetings including practice work and prayer meetings4. Clinical Governance, Audit and Quality
Ensure all audits are planned, completed on time, and that learning is shared and embeddedSupport achievements in QOF, Enhanced Service, and other quality frameworksContribute to the development and review of practice policies and protocolsMaintain accurate governance records including risk registers and significant event logsLead or support significant event analysis and complaint reviews5. Complaints Management
Manage patients complaints professionally, sensitively, and in line with NHS regulationsSeek to resolve concerns at the earliest opportunity with a calm, proportionate approachEnsure all written communication to patients is accurate, compassionate and consistent with practice standards.Use learning from complaints to drive service improvement6. Digital Transformation and Information Governance
Champion the effective use of digital tools and clinical systems across the siteEnsure staff are trained and confident in systems relevant to their rolesMaintain data security, user access controls, and information governance complianceAct as information Asset Owners for data held at RhyddingsEnsure compliance with data protection legislation and Caldicott guidelines7. Health and Safety and Risk Management
Ensure all risk assessment are current, completed on time, and risks are actioned and recordedEnsure the site complies with Health and safely legislation at all timesManage premises and facilities, ensuring the environment is safe and fit for purpose8. External Relationships and PCN working
Represent Rhyddings and Cornerstone professionally in all external communicationsStay current with NHS policy, PCN priorities and commissioners requirements9. General Duties
Work as a collaborative member of the Cornerstone management teamMaintain strict confidentially at all timesRemain up to date with safeguarding requirementsREVIEW OF JOB DESCRIPTION
This is not intended to be a comprehensive description of the duties of this post. Due to the practice's commitment to continuous improvement, it is likely that this role will develop over time. The duties outlined above will be subject to regular review, and any amendments to this job description will be made in consultation and agreement with the post holder.
Please refer to the full job description and person specification attached to this advert for further details of the role, responsibilities, and candidate requirements. We strongly encourage all applicants to read this document in full before applying.
Person Specification
Experience Essential
Minimum 2 years experience in a management or supervisory role with direct line management responsibility Experience of managing HR matters including sickness absence, performance, conduct, and grievances Experience of managing complaints and driving feedback Experience of contributing to or writing policies, protocols or standard operating procedures
Desirable
Previous experience working in general practice or primary care Experience of working across a multi-site or hub-based environment Experience of clinical audit programmes or governance processes Experience of working with EMIS or similar clinical systems Experience of preparing for or supporting external quality assessments
Skills and Knowledge Essential
Excellent leadership and people management skills Strong organisational, planning and project management skills Excellent communication and stakeholder engagement skills Proficient in Microsoft Office and digital systems Ability to analyse data and produce reports to support decision making Sound knowledge of employment law and HR best practice Sound understanding of data protection and information governance requirements Ability to work both independently and as part of a collaborative team
Desirable
Knowledge of GP clinical systems such as EMIS/Surgery Connect and PATCHs Knowledge of CQC regulations, clinical governance and risk management Sound knowledge of NHS primary care Knowledge of significant events analysis or quality improvement methodologies
Qualifications Essential
Bachelor's degree (Level 6 or above) in Business Management, Public Administration, Healthcare or another relevant discipline GCSE (Grade 4/C or above) or equivalent in English and Mathematics Evidence of continuing professional development relevant to management and leadership
Desirable
AMSPAR Diploma in Primary Care Management or equivalent Chartered Management Institute (CMI) level 5 or above Qualification in coaching, HR, or health management
Other Requirements Essential
Full driving licence and access to a motor vehicle Ability to travel between Cornerstone sites as required Willingness to complete required mandatory and role specific training
Values and Personal Attitudes Essential
Professional, approachable and resilient Able to work autonomously and make sound decisions Committed to equality, diversity and inclusion Flexible and adaptable to the changing needs of the practice. Demonstrates integrity, discretion and confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornerstone
Address The Cornerstone Practice
Rhyddings Surgery
71 Union Road
Accrington
Lancashire
BB5 3DD
United Kingdom
Employer's website https://www.cornerstonepractice.com/ (Opens in a new tab)