About this role
Role overview
The Accounts Receivable Representative turns every delivered load into collected cash. You bill customers accurately and on time, chase open invoices, apply payments, and resolve freight disputes so AMX keeps its cash flow healthy and its customers happy.
Key responsibilities
Billing and invoicing
• Generate customer invoices promptly after delivery, matching each to the rate confirmation, bill of lading (BOL), and signed proof of delivery (POD).
• Bill accessorial charges correctly, including detention, layover, lumper fees, TONU (truck ordered not used), stop-offs, and fuel surcharge.
• Collect and attach supporting documents (lumper receipts, scale tickets, detention time stamps) required by each customer.
• Submit invoices through customer portals, EDI (210), email, or mail according to each shipper's or broker's billing requirements.
• Coordinate with dispatch and drivers to obtain missing or illegible paperwork quickly.
Collections
• Monitor the AR aging report and follow up on past-due accounts by phone, email, and portal.
• Build relationships with customer AP contacts at shippers and freight brokers.
• Escalate seriously delinquent accounts to management and recommend credit holds or collection actions.
• Check broker and customer credit and payment history before new freight is booked, as directed.
• Reconcile short pays, overpayments, and unapplied cash.
Disputes and deductions
• Research and resolve billing disputes, short pays, and claim-related deductions (cargo damage, shortages, late delivery).
• Work with dispatch, operations, and safety/claims to gather facts and documentation.
• Issue credit memos and rebills with proper approval.
Reporting and month-end
• Prepare weekly AR aging, collections status, and cash forecasts for management.
• Support month-end close by reconciling AR subledger to the general ledger.
• Maintain accurate customer master data, billing instructions, and contact records.
• Support annual audits and recommend process improvements to shorten the billing cycle.