About this role
Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving & Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management.
Key responsibilities:
Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where neededManage daily income processing, ensuring all donations are correctly recorded or forwardedOversee Gift Aid processing, including checking, scanning, and secure storageRespond to supporter enquiries via phone, email, and post in a professional and timely mannerMaintain and update donor records, including changes to personal details and communication preferencesManage filing systems and maintain accurate records of correspondenceRecord Legacy and In Memoriam income and maintain related communicationsSupport fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners About you:
Experience working in an office or administrative environmentStrong IT skills, including Microsoft Word, Excel, Outlook, and PowerPointExcellent written and verbal communication skills with a confident telephone mannerHigh attention to detail and ability to work accurately under pressureStrong organisational and time management skills, with the ability to manage multiple tasksExperience using databases or similar systemsProfessional, discreet, and able to handle sensitive information with tactA collaborative and positive approach, with a willingness to support team objectives Salary & Benefits
Salary: £32,929Contract type: Permanent, full-timeLocation: London, hybrid working, 2 days in the officeDeadline: Monday 11th May at 8amInterview: Monday 18th May Benefits include
30 days’ holiday, plus bank holidays.Employer Pension Scheme, with matched employer contributions up to 8%. (after 3 months)Flexible and hybrid working (minimum two days per week in the office). Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.