About this role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Curious about a career where your attention to detail keeps people connected? As a Community Solutions Control Operations Analyst I at Spectrum, you will monitor managed Wi-Fi networks, analyze alerts and play a vital role in resolving service interruptions for our customers. Your contributions help deliver reliable connectivity that powers our communities every day.
Shift desired: Sun-Thur, 2:00 pm-11:00 pm
How You'll Make an Impact Monitor managed Wi-Fi network equipment and analyze alerts to identify potential issuesPerform basic troubleshooting and create support tickets from active alarmsInvestigate property equipment as monitoring alarms are received and stage severity levels based on alert investigationsUse monitoring tools to proactively recognize area problems and escalate complex concerns to higher-tier analystsConduct surveillance of Wi-Fi networks using various systems and tools to identify network outages or impairments and engage appropriate fix agentsAcknowledge impairment alarms, perform initial troubleshooting, and dispatch field technicians when necessaryNotify and communicate network events to stakeholders following established protocolsIdentify, document and escalate issues that require coordination with other teams and assist as needed Working Conditions Office environmentMust be able to work all shifts including evenings weekends and some holidays
What You'll Bring to Spectrum
Required Qualifications
Education High School Diploma or equivalent Experience 1+ year of 24x7 Operations Center experience1+ year of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance1+ year of NOC, dispatch, call center tier or help desk support experience Skills Ability to read, write, speak and understand EnglishKnowledge of Hybrid Fiber-Coax network concepts, DOCSIS and end-user principlesUnderstanding of managed Wi-Fi tools and basic troubleshooting abilities for Wi-Fi related issuesTeamwork and collaboration skillsProblem-solving skills in situations with limited standardizationFamiliarity with desktop computer hardware and software (monitoring tools) used to analyze network performanceAbility to use online knowledge systems and search for reference procedures and work aidsAbility to write routine reports and correspondence as well as create or produce reports outlining specific trends in the Hybrid Fiber-Coax network to efficiently resolve plant issuesAbility to interpret instructions in various formatsBasic understanding of network architecture, topology principles and troubleshooting Preferred Qualifications
Education Certification with an emphasis in telecommunications or IT #LI-CEB COP108 2026-76113 2026
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.