About this role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate. Job expectations include working directly with the client to resolve implementation issues.
Responsibilities:
Implements standard and common Treasury product packages for clientsMonitors progress of implementation and end to end resolution as applicableResponds to implementation requests received by email and phone, and questions from internal partners or clientsConducts research using various bank systems to enable response to client questions and inquiries Required Qualifications:
Minimum of 2 years experience working in client facing role preferably in financial services industryPresentable, confident and client focusedExcellent communications skills and ability to present to an audienceAbility to work under pressure in a team environmentAbility to liaise with all levels of the firm and people with different experiences and backgroundsSelf-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate Desired Qualifications:
Knowledge of Treasury ProductsCollege Degree Preferred Skills:
Attention to DetailCustomer and Client FocusOral CommunicationsAccount ManagementAdaptabilityAnalytical ThinkingCritical ThinkingActive ListeningCollaborationProblem SolvingStakeholder ManagementWritten Communications Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details
US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)
Pay and benefits information
Pay range
$25.00 - $39.56 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.