About this role
As a Client Solutions Analyst, you will partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise. You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.
You will:
Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our productsDevelop expertise in our product offeringsUse technical knowledge to support implementation and provide ongoing technical assistanceBe an important client contact through calls, presentations, and high-touch email communicationTroubleshoot production, data, and processing issues independently while collaborating across teamsPrioritize and respond to technical support tickets through our ticketing system, ensuring resolution Bachelor's degree, advanced degree, or relevant technical certification(s)5+ years of experience in client supportLocated in Eastern Time zone (EST/ET) and available during international business hoursExperience working with enterprise-level clients or partnersExperience leading client presentationsPreferred: Experience working with API integrations and REST web servicesPreferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3 Benefits/Perks:
Great compensation package and incentive planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.