About this role
Join our dynamic team at 9511 Lackland Rd in Overland, United States, as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. We value collaborative team members who thrive in a fast-paced environment while maintaining efficiency and organization.
Answer incoming phone calls and take customer orders accurately and professionally while maintaining a warm, approachable demeanorProcess transactions using our point-of-sale system with precision and efficiencyHandle cash transactions accurately, demonstrating strong basic math skills and attention to detailProvide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfactionPrepare menu items according to company standards and quality specificationsMaintain a clean, organized, and welcoming work environment throughout your shiftCollaborate effectively with team members to ensure smooth operations during peak periodsLift and move items weighing up to 25 lbs. as needed during daily operationsDemonstrate flexibility by adapting to changing priorities and supporting team needsContribute to a positive, inclusive workplace culture through supportive and empathetic interactions Excellent verbal and written communication skills with a friendly, approachable demeanorStrong ability to follow directions, adhere to company policies, and maintain reliabilityProven customer service mindset with genuine empathy and commitment to customer satisfactionBasic math skills for accurate cash handling and transaction processingPhysical capability to stand for extended periods and lift up to 25 lbs. regularlyPositive attitude, team player mentality, and willingness to collaborate with colleaguesAbility to multitask effectively and thrive in a fast-paced, dynamic environmentProblem-solving skills and patience when handling challenging customer situationsProficiency or willingness to learn point-of-sale (POS) systems and cash handling proceduresFlexibility to work various shifts, including weekends and holidays as neededOrganizational skills and attention to detail in all tasks and interactionsPrevious experience in customer service, food service, or related fields is preferred but not requiredMust be able to pass a criminal background checkCommitment to maintaining a professional appearance and inclusive workplace environment All your information will be kept confidential according to EEO guidelines.