About this role
Join our dynamic team in Olivette, United States, as a Customer Service Representative at our 9620 Olive Blvd location! We're seeking a friendly, efficient, and customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every customer. In this role, you'll be the voice of our organization, handling customer interactions with enthusiasm, empathy, and professionalism while working collaboratively with your team to ensure smooth operations.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and approachable demeanorProcess cash and credit card transactions with precision and attention to detailProvide outstanding customer service by addressing customer inquiries, concerns, and requests with empathy and professionalismPrepare and assemble products according to company standards and quality specificationsMaintain a clean, organized, and safe work environment that reflects our commitment to excellenceCollaborate with team members to support smooth operations during peak periods and ensure all customers receive timely serviceHandle and lift items weighing up to 25 lbs as part of daily responsibilitiesAssist with various cleaning and organizational tasks to maintain operational efficiencyDemonstrate problem-solving abilities by resolving customer issues professionally and escalating concerns when necessaryExhibit reliability and punctuality by consistently meeting scheduling commitments Excellent communication skills with a friendly, approachable, and professional demeanorStrong active listening abilities and genuine empathy for customer needsProven ability to follow directions and adhere to company policies and proceduresSolid basic math skills for accurate cash handling and transaction processingExceptional multitasking capability with the ability to work efficiently in a fast-paced, dynamic environmentDemonstrated team player mentality with a positive attitude and collaborative spiritStrong problem-solving and decision-making skills with the ability to handle challenging situations professionallyPhysical ability to stand for extended periods and lift up to 25 lbs regularlyFlexibility to work various shifts, including evenings, weekends, and holidays as neededPatience and resilience when managing high-volume customer interactionsAttention to detail and organizational skills to ensure order accuracy and operational excellenceReliability and punctuality with a commitment to consistent attendancePrevious customer service experience is preferred but not requiredMust be able to pass a criminal background check All your information will be kept confidential according to EEO guidelines.