About this role
Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and professional demeanorProcess cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accuratelyProvide outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectationsCollaborate with team members to ensure smooth operations during peak periods and support colleagues in achieving team goalsMaintain a clean, organized, and welcoming work environment that reflects our brand standardsOperate ordering systems and point-of-sale technology with proficiency and attention to detailAssist with various in-store tasks as needed, demonstrating flexibility and a willingness to support the teamHandle customer complaints with empathy and professionalism, working toward mutually beneficial resolutionsLift and move items weighing up to 25 lbs regularly throughout your shiftContribute to a positive, inclusive workplace culture through collaborative teamwork and transparent communication Excellent customer service skills with a genuine, friendly, and positive attitudeStrong verbal and written communication abilitiesProven ability to multitask and work efficiently in a fast-paced, dynamic environmentBasic math skills for handling cash transactions and processing paymentsPhysical stamina to stand for extended periods and lift up to 25 lbs regularlyTeam player mentality with a collaborative approach and willingness to support colleaguesStrong attention to detail and ability to follow directions accuratelyBasic computer skills and proficiency with point-of-sale systems and ordering platformsProblem-solving skills and ability to handle challenging situations with patience and resilienceConflict resolution abilities and empathetic approach to customer interactionsFlexibility to work various shifts, including weekends and holidays as scheduledHigh school diploma or equivalent (preferred)Previous customer service experience (preferred)Food handling experience or willingness to learn proper techniques (preferred) All your information will be kept confidential according to EEO guidelines.