About this role
Join our dynamic team as a Customer Service Representative at our Saint Ann location on 11124 Old St. Charles Rd! We're looking for a friendly and efficient professional who is passionate about delivering exceptional service to our valued customers. In this role, you'll be the friendly face and voice of our organization, handling customer interactions with enthusiasm, empathy, and professionalism while maintaining a collaborative spirit with your team members.
Answer incoming phone calls and assist customers with their inquiries in a professional and courteous mannerTake and process customer orders accurately and efficiently while maintaining attention to detailPrepare food items according to company standards and quality specificationsHandle cash transactions with precision and maintain accurate financial recordsDeliver outstanding customer service by addressing customer concerns and ensuring a positive experience for every interactionMaintain a clean, organized, and welcoming work environmentCollaborate with team members to ensure smooth operations during busy periods and support colleagues as neededAssist with various cleaning and organizational tasks to maintain operational excellenceLift and move items weighing up to 25 lbs. when requiredFollow company policies and procedures consistently while demonstrating flexibility in a fast-paced environment Excellent communication skills with the ability to interact professionally and warmly with customers and team membersStrong customer service orientation with a genuine commitment to customer satisfactionFriendly, approachable demeanor with a positive attitude and genuine smileBasic computer proficiency for order processing systems and point-of-sale platformsMultitasking skills to manage multiple responsibilities simultaneously in a fast-paced environmentProblem-solving abilities to address customer concerns effectively and resolve issues with empathyTeam player mentality with a willingness to support colleagues and contribute to a collaborative work environmentActive listening skills and patience to understand customer needs and respond appropriatelyConflict resolution skills to handle challenging situations with professionalism and composureTime management and organizational skills to prioritize tasks and meet deadlinesFlexibility to work various shifts, including weekends and holidays as neededAbility to follow directions and adhere to company policies, procedures, and standardsPhysical ability to stand for extended periods and lift up to 25 lbs. regularlyReliability and punctuality with a commitment to consistent attendanceResilience and adaptability to thrive in a dynamic, customer-focused environmentPreferred: Previous customer service or food service experiencePreferred: Experience with cash handling and point-of-sale systemsMust be able to work at the specified location: 11124 Old St. Charles Rd, Saint Ann All your information will be kept confidential according to EEO guidelines.