About this role
We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team in Blackjack, United States. In this pivotal role, you will drive operational excellence while fostering a positive, customer-focused environment. As an Assistant Manager, you will support the management team in delivering exceptional service and ensuring smooth daily operations that exceed customer expectations.
Efficiently manage and oversee daily store operations during assigned shifts, ensuring all procedures are followed with precisionProvide assertive yet supportive leadership and guidance to team members, fostering a collaborative and inclusive work environmentInteract professionally with customers and employees, addressing concerns with empathy and maintaining high satisfaction levelsHandle financial transactions, manage cash operations accurately, and maintain transparent financial recordsAnswer phone calls and process customer orders promptly and courteously, demonstrating exceptional customer serviceMaintain store cleanliness, organization, and visual standards to meet company requirements and create an inviting atmosphereAssist in training, onboarding, and supervising team members to ensure consistent, high-quality service deliveryCollaborate with the management team to analyze performance metrics and implement innovative strategies for improving store performanceEnsure compliance with company policies, procedures, and food safety regulations at all timesContribute to creating a customer-focused atmosphere that drives repeat business and builds brand loyaltyManage staff scheduling and coordinate team activities to optimize operational efficiencyMonitor inventory levels and communicate stock needs to maintain adequate supplies Proven leadership skills and demonstrated ability to motivate and inspire team membersStrong math and analytical problem-solving abilities for effective decision-makingExcellent communication and interpersonal skills with the ability to connect with diverse audiencesDetail-oriented mindset with a commitment to accuracy in all tasks and responsibilitiesExceptional time management and organizational skills to juggle multiple prioritiesCustomer-focused philosophy with a genuine commitment to providing exceptional serviceProficiency in basic computer skills and point-of-sale (POS) systemsPhysical ability to lift up to 25 pounds regularly and stand for extended periodsFlexibility to work various shifts, including evenings, weekends, and holidays as neededConflict resolution and problem-solving capabilities in fast-paced environmentsBudget management and financial acumen for cash handling and financial oversightKnowledge of food safety regulations and compliance standardsInventory management experience and understanding of stock control proceduresHigh school diploma or equivalent (preferred)Previous experience in food service, retail management, or related supervisory roles (preferred) All your information will be kept confidential according to EEO guidelines.