About this role
Domino's Pizza in Bridgeton, United States, is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. As a vital member of our team, you'll ensure customer satisfaction while maintaining our reputation for excellence and operational efficiency.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining professional phone etiquetteProcess cash and credit card transactions with precision and attention to detailProvide exceptional customer service by addressing inquiries, resolving issues promptly, and responding to customer concerns with empathyPrepare and make pizzas according to company standards and customer specificationsMaintain a clean, organized, and welcoming work environment that reflects our commitment to qualityCollaborate with team members to ensure smooth operations during busy periods and support colleagues as neededMultitask effectively in a fast-paced environment while prioritizing customer satisfactionAssist with various cleaning and organizational tasks to maintain operational standardsHandle and lift items weighing up to 25 lbs as part of regular duties Excellent communication skills with the ability to interact professionally and courteously with customers and team membersStrong attention to detail and ability to follow directions accuratelyExceptional listening skills and empathetic approach to customer interactionsSolid problem-solving abilities and resilience when handling challenging situationsBasic math skills for handling cash transactions and processing paymentsProven ability to work efficiently and remain organized in a fast-paced environmentPositive attitude, friendly demeanor, and genuine enthusiasm for customer serviceTeam-oriented mindset with a collaborative spirit and willingness to support colleaguesFlexibility to work various shifts, including evenings, weekends, and holidays as neededAbility to stand for extended periods and lift up to 25 lbs regularlyStrong time management and multitasking capabilitiesReliability, punctuality, and professional work ethicPrevious customer service experience is preferred but not requiredMust be able to pass a pre-employment drug test and criminal background check