About this role
We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team at our 1135 W. Wood location in Decatur, United States. As an Assistant Manager, you'll play a vital role in driving operational excellence, fostering a positive team culture, and delivering exceptional customer experiences. This is an opportunity to grow your leadership skills while making a meaningful impact on our store's success and your team members' professional development.
Oversee daily store operations, including cash management, inventory control, and food quality assurance with meticulous attention to detailLead, motivate, and inspire team members to consistently deliver outstanding customer service and maintain the highest standards of store cleanliness and organizationAssist in recruiting, onboarding, training, and developing new team members, fostering a supportive and inclusive work environmentEnsure strict compliance with food safety regulations, company policies, and local health codesAddress customer concerns with empathy and professionalism, resolving issues promptly and transparentlyCollaborate strategically with the General Manager to implement marketing initiatives and achieve ambitious sales goalsAnalyze and monitor costs related to labor, food, and supplies, identifying opportunities for efficiency and cost optimizationCreate employee schedules and assist with payroll management, ensuring fair and transparent scheduling practicesMaintain accurate records and complete all required documentation in a timely and organized mannerPerform various in-store tasks as needed, including food preparation, order taking, and customer support, demonstrating flexibility and resilienceAnalyze operational metrics and performance data to identify trends and recommend innovative improvements Proven experience in food service, retail management, or a similar fast-paced operational environment (preferred)Strong leadership and interpersonal skills with the demonstrated ability to motivate, guide, and develop team membersExcellent customer service skills with a genuine passion for creating positive and memorable customer experiencesProficiency in cash handling, basic mathematics, and financial reconciliationAbility to multitask effectively and thrive in a dynamic, fast-paced environment while maintaining composureStrong analytical and problem-solving skills with exceptional attention to detailExcellent verbal and written communication skills with the ability to convey information clearly and professionallyComputer literacy and proficiency with point-of-sale systems, order entry platforms, and inventory management softwareComprehensive knowledge of food safety and handling procedures, with a commitment to maintaining the highest standardsFlexibility to work various shifts, including evenings, weekends, and holidays as business needs requirePhysical ability to stand for extended periods, lift up to 50 pounds regularly, and navigate a fast-paced kitchen environment safelyStrong time management and organizational skills with the ability to prioritize multiple tasks effectivelyDemonstrated conflict resolution and decision-making abilities with a transparent and inclusive approachHigh school diploma or equivalent (preferred but not required)Knowledge of scheduling software and payroll systems (preferred) All your information will be kept confidential according to EEO guidelines.