About this role
Join our dynamic team as a Customer Service Representative at our Morton, United States location on 11 E. Jackson St. In this role, you'll be the friendly face and voice of our organization, delivering exceptional customer experiences while managing a variety of operational tasks. We're seeking an enthusiastic and detail-oriented professional who thrives in a collaborative environment and is committed to making every customer interaction memorable.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanorProvide exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfactionProcess cash and credit card transactions with precision and accuracyPrepare and assemble products according to company standards and specific customer specificationsMaintain a clean, organized, and hygienic work environment that reflects our commitment to excellenceCollaborate effectively with team members to ensure smooth operations during peak periods and support overall team goalsAssist with cleaning and sanitation tasks to uphold store cleanliness and health standardsHandle and lift items weighing up to 25 lbs. as needed during daily operationsDemonstrate problem-solving skills and resilience when addressing customer concerns or operational challenges Strong communication skills with the ability to interact professionally and empathetically with customers and team membersExcellent customer service mindset with a commitment to delivering outstanding support and building positive relationshipsBasic math skills for accurate cash handling, order processing, and transaction managementAbility to multitask efficiently and adapt quickly in a fast-paced, dynamic work environmentPhysical stamina to stand for extended periods and lift up to 25 lbs. regularlyTeam player mentality with a positive attitude, friendly demeanor, and collaborative spiritFlexibility to work various shifts, including weekends and holidays as neededAbility to follow directions, adhere to company policies and procedures, and maintain organizational standardsStrong attention to detail and organizational skills to ensure accuracy in all tasksProblem-solving and conflict resolution abilities to handle challenging situations with patience and professionalismHigh school diploma or equivalent (preferred)Previous customer service experience (preferred but not required)