About this role
We're looking for a friendly and efficient Customer Service Representative to join our dynamic team at 2278 Washington Road in Washington, United States. As a key member of our customer-focused organization, you'll play a vital role in ensuring our customers have an exceptional experience with every interaction. This position offers the opportunity to develop your customer service skills while working in a collaborative, fast-paced environment where your contributions directly impact customer satisfaction and team success.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional and friendly demeanorProcess cash and credit card transactions with precision and attention to detailProvide exceptional customer service by addressing inquiries, resolving issues promptly, and going the extra mile to exceed customer expectationsPrepare items according to company standards and customer specifications with consistency and careMaintain a clean, organized, and welcoming work environment that reflects our commitment to excellenceCollaborate effectively with team members to ensure smooth operations during peak periods and support colleagues when neededMultitask efficiently while prioritizing customer needs and maintaining high-quality service standardsHandle and lift items weighing up to 25 lbs as part of daily operationsAssist with various operational and cleaning tasks as assigned to support team objectives Excellent communication skills with the ability to articulate clearly and listen actively to customer needsStrong interpersonal and empathetic skills with a friendly, professional demeanor and positive attitudeProven ability to follow directions, adhere to company procedures, and maintain organizational standardsSolid basic math skills for accurate cash handling, order processing, and transaction managementDemonstrated ability to multitask effectively and work efficiently in a fast-paced, dynamic environmentTeam player mentality with a collaborative spirit and willingness to support colleaguesPhysical ability to stand for extended periods and lift up to 25 lbs regularlyExcellent problem-solving and conflict resolution skills with patience and resilienceStrong organizational and time management skills with attention to detailFlexibility to work various shifts, including weekends and holidays as neededReliability, punctuality, and commitment to maintaining high standards of service and cleanlinessAbility to work both independently and as part of a cohesive teamPrevious customer service experience is preferred but not required; we welcome candidates eager to learn and growMust be able to pass a pre-employment drug test and criminal background check All your information will be kept confidential according to EEO guidelines.