About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.
ESSENTIAL JOB FUNCTIONS:
• Daily work assignments of VIP Services staff. • Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation. • Provides exceptional guest service that differentiates us from the competition. • Responsible for quality, consistency, and presentation of all products delivered to guests. • Adhere to the highest levels of guest service and ensure staff do the same. • Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner. • Develop department members’ knowledge and skills through education and training. • Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero) • Assist with the Collections Department • Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution. • Special Events • Kronos, Salesforce, 7 rooms (restaurants & beach rentals) • Call center host request and distributing high-end offers booked to Player Development • Performs other duties as assigned. BENEFITS INCLUDE:
• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal • 401K with match • Paid Time Off • Holiday Pay • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and leadership development programs • Salary range: $42,000-$52,000