About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: POSITION SUMMARY
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
PRIMARY RESPONSIBILITIES
• Taking guests’ orders. • Running food. • Handling cash & other forms of payment. • Making proficient sales transactions - using a point-of-sale system. • Properly checks I.D.s – for guests who appear to be under the legal drinking age. • Demonstrating responsible alcohol service. • Demonstrating impeccable product knowledge. • Suggestive selling - using proven techniques. • Answering questions - accurately and politely. • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. • Maintaining a clean & organized station – including pre-bussing & table maintenance. • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. • Demonstrating knowledge of all table/station numbers. • Directing guests to areas & restrooms. • Creating memorable experiences. • Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
• EXPERIENCE, EDUCATION, AND CERTIFICATIONS • High School diploma or equivalent. • Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card . • Remaining calm in a hectic, fast-paced atmosphere. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time.