About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Essential Functions
• Responsible for supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development. • Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. • Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. • Implements strategies and leads initiatives to continuously improve guest service and customer service scores. • Evaluates staffing and scheduling to meet business demands. • Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved. • Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations. • Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft. • Proactively recognizes, rewards and celebrates outstanding examples of employee performance. • Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties. • Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower. • Implements initiatives to improve the employee experience and employee opinion ratings. • Authorizes guest complimentary to recognize loyal players in accordance with company guidelines. • Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. • Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness. • Any and all other job duties as assigned Knowledge, Skills & Abilities
• Demonstrates ability to communicate effectively, both verbal and written • Demonstrates ability to deal effectively with employees at all levels • Strong organizational and analytical skills • Computer Literacy • Ability to handle complex and emotional issues • Act as a role model to other employees and always leads by example • Adhere to all regulatory, company and department policies and procedures • Must project professionalism and possess excellent verbal and written communication skills • Professional appearance • Team Player
Education and Experience
• Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required. • Must possess strong managerial, coaching and leadership skills. • Strong gaming, managerial and administrative skills. • 2 to 4 years’ experience in Casino/Gaming Operations • At least 2 years supervisory experience in a Casino Environment
Required Certification/License
Ability to obtain a Gaming Occupational License within the State of Ohio