About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
PRIMARY RESPONSIBILITIES
• Opening doors, where applicable. • Welcoming and thanking guests. • Answering questions - accurately and politely. • Maintaining a clean and organized waiting area. • Answering the phone. • Directing guests to areas & restrooms. • Providing security for co-workers, guests and celebrities. • Assisting servers, bussers and managers. • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. • Assuring the complete satisfaction of each and every guest. • Creating memorable experiences. • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• High School diploma or equivalent.
SKILLS
• Remaining calm in a hectic, fast-paced atmosphere. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests and co-workers.
PHYSICAL DEMANDS
• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
• Must be the minimum legal age to be employed • Maintaining a well-groomed appearance (“having a plan”). • Following all uniform guidelines. • Practicing all general safety & sanitation standards. • Recycling products, where possible. · Maintaining HRC’s 5 core Values and Mission Statement. • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.