About this role
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals • Accountable for monitoring and achieving annual financial goals • Approve expenditures and invoices including overtime
Operations
• Manage the daily activities ensuring on-time services • Assure the location’s operating practices comply with applicable federal and state regulations and Company policies • Establish location goals and priorities • Effectively present and communicate Company and Market strategies, values, and goals to staff • Manage frontline supervisor’s responsibilities, expectations, and accountabilities • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements • Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
• Develop a strong, trusting, and reliable team • Understand team members’ career aspirations and provide assignments to develop skills and or close gaps • Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration • Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations • Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company • Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
• High school diploma or equivalent • Technical school diploma or Mortuary Science preferred • Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board
Certification/License
• Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board
Experience
• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities • Minimum (2) years of experience managing people or projects • Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
• Ability to work evenings and weekends • Financial and business acumen • Proficient in MS Office suite • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers • Excellent customer service skills Pay:
• $60,000+ a year based on experience
Benefits:
• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Postal Code: 81005
Category (Portal Searching): Operations
Job Location: US-CO - Pueblo