About this role
Job Title Sales Department Eastern Europe Business Team, Sales Support Group Time Type Full time Role Summary • LBS, Square/ Settle Coordinating • Sales Support activities • Customer and account management • Operation of sales processes and systems • Cross-functional collaboration and information hub Key Responsibilities Tasks Sales Support activities
• Collaborate with sales representatives to carry out tasks necessary for sales. • Support tasks required for new sales, such as pricing, preparing presentation materials for clients, and reports. • Support operational setup tasks upon securing new clients. • Manage customer service for existing clients.
Customer and account management
• The function handles customer inquiries and requests promptly, managing issues such as orders, returns, and complaints to enhance customer satisfaction. • Customer and account information is accurately maintained in the system, and account status is monitored to ensure stable business relationships.
Operation of sales processes and systems:
• Operates and manages core sales processes, including order handling, credit control, invoicing, and returns, minimizing errors and improving efficiency. • It maintains data quality in sales systems and tools and proposes process improvements when necessary.
Cross-functional collaboration and information hub:
• The role coordinates communication with marketing, logistics, and finance to ensure consistent execution of sales strategies and activities. • Market trends, promotion results, and customer feedback are consolidated to provide insights that support sales strategy development.
Another tasks:
• Monitoring, and supporting internal processes • Developing internal processes • Answering questions posed by customers and solving problems • Support all of the Eastern EU branch • Use internal systems
Requirements Qualification: College/ University degree, High proficiency in Korean and English At least 1-3 years experiences in similar position Other skills: Computer skills (Microsoft Word, Excel), flexible, and good problem solving ability, good communication skills in Chinese, Korean and English (both written and oral), independent and precise work.
What We Offer Ready to Join Us? We'd like to hear from you - submit your application through the link below.