About this role
We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description: 1. Communications & Stakeholder Engagement
• Assist in developing and implementing internal and external communication plans and initiatives. • Prepare and coordinate announcements, reports, promotional materials, guest communications, and stakeholder correspondence. • Support Management in communications relating to refurbishment activities, operational updates, and guest information. • Maintain effective working relationships with guests, tenants, contractors, vendors, and other key stakeholders. • Ensure communications are timely, accurate, consistent, and aligned with Management’s direction.
2. Guest Relations & Experience
• Ensure professional and timely handling of guest enquiries, feedback, complaints, and service requests. • Monitor guest satisfaction and identify opportunities to enhance the overall guest experience. • Support the development and implementation of guest experience standards, policies, procedures, and service guidelines. • Assist in coordinating corporate visits, events, and stakeholder engagement activities. • Gather guest feedback and operational insights to support continuous improvement of service standards.
3. Housekeeping Operations
• Assist in planning, coordinating, and overseeing housekeeping activities to maintain cleanliness, safety, hygiene, and presentation standards. • Coordinate cleaning schedules and housekeeping requirements during refurbishment and upgrading works. • Conduct regular inspections and follow up on identified issues to ensure compliance with established standards. • Monitor housekeeping inventory, supplies, equipment, and related operational requirements. • Coordinate and monitor housekeeping contractors and service providers to ensure satisfactory service delivery.
4. Operational Readiness & Project Support
• Work closely with project teams, contractors, and relevant operational departments to minimise disruption during refurbishment and upgrading works. • Assist in developing operational readiness plans, SOPs, service standards, and operating guidelines. • Support the implementation and monitoring of operational initiatives to prepare Elaeis Gardens for future hospitality operations. • Prepare management reports, budgets, performance indicators, and project implementation updates as required. • Support steering committee presentations and provide updates on project and operational readiness status. • Perform any other duties as assigned by Management.
Requirements
• Bachelor’s Degree or Diploma in Hospitality Management, Communications, Business Administration, Operations Management, or a related discipline. • Minimum 3–5 years of relevant experience in hospitality, guest relations, communications, housekeeping, or operations management. • Prior experience in one or more of the following areas will be an advantage: - Communications - Guest Relations / Guest Experience - Housekeeping - Hospitality Operations - Operations Management
• Demonstrated leadership experience, including team supervision, coaching, mentoring, or coordination of colleagues and service providers. • Strong communication, interpersonal, and stakeholder management skills. • Good organisational, problem-solving, and project coordination abilities. • Strong command of spoken and written English; proficiency in additional languages will be an advantage. • Proficient in Microsoft Office applications, particularly Excel and PowerPoint. • Able to work independently while also collaborating effectively as part of a diverse team. • Adaptable and comfortable working in a dynamic environment, particularly during refurbishment, upgrading, and operational transition. • Strong service orientation with a commitment to maintaining high standards of guest experience, operational readiness, and service excellence. To apply, please submit your resume and cover letter outlining your interest for this role.