About this role
Job Description Summary Supports the successful delivery of SAP S/4HANA Sales Order Management capabilities within the STEP transformation program by translating Commercial and cross-functional business requirements into compliant, scalable, and high-quality enterprise technology solutions.
Job Description Major accountabilities:
• Requirements Analysis: Lead requirements gathering and analysis with Commercial and cross-functional business stakeholders for SAP S/4HANA Sales Order Management processes, ensuring requirements are clearly defined, documented, and aligned with STEP program objectives. • Solution Design: Translate business needs into functional and technical specifications covering end-to-end sales order processes, including order creation, order changes, availability checks, pricing, credit-related dependencies, delivery, billing, returns, and relevant integration points. • SAP S/4HANA Sales Order Management Ownership: Design comprehensive end-to-end solutions aligned with business objectives, global template principles, compliance requirements, and SAP best practices. • Implementation Management: Oversee solution implementation activities within the Sales Order Management scope, ensuring delivery meets agreed quality, timeline, and budget commitments. • Integration: Ensure seamless integration between SAP S/4HANA Sales Order Management and connected systems or processes, including eCommerce, CRM, customer master data, pricing, supply chain execution, finance, reporting, and ex-ternal partner interfaces. • Stakeholder Engagement: Act as a bridge between Commercial business users, IT delivery teams, process owners, external implementation partners, and other STEP workstreams to ensure alignment across process, data, technology, and compliance requirements. • Dependency Management: Identify and proactively manage process, data, integration, and technical dependencies that may impact Sales Order Management design or deployment. • Testing and Quality Assurance: Define, support, and execute testing activities, including test scenario preparation, defect resolution, business validation, user acceptance testing, and readiness for deployment. • Documentation: Maintain clear documentation of solution designs, business requirements, process decisions, implementation plans, testing outcomes, and key design assumptions. • Training, Change and Hypercare Support: Support training, change management, deployment readiness, and hypercare activities to ensure effective adoption by business users. • Regulatory Compliance: Ensure all solutions comply with relevant regulatory, GxP, SOP, data integrity, audit, and internal control requirements throughout the solution lifecycle. Key performance indicators:
• Timely and compliant delivery of SAP S/4HANA Sales Order Management solutions meeting agreed business requirements and STEP program milestones. • Quality of requirements and solution documentation, including completeness, traceability, and alignment with global template decisions. • Effective resolution of process, data, integration, and technical dependencies impacting Sales Order Management scope. • Successful completion of testing and quality assurance activities, including test scenario readiness, defect closure, and business validation. • Stakeholder satisfaction across Commercial, Supply Chain, Finance, Customer Service, IT, external partners, and other STEP workstreams. • Compliance with applicable GxP, SOP, data integrity, audit, and internal control requirements. Minimum Requirements: Education:
• University degree, preferably in Technology, IT, Business Administration, Supply Chain, Commercial Operations, or a related discipline.
Work Experience:
• Minimum 8 years of experience in Technology, Commercial Operations, ERP, or transformation roles within complex enterprise environments. • Strong SAP experience, preferably within SAP S/4HANA Sales and Distribution / Sales Order Management, Order-to-Cash, Customer Service, or Commercial process areas. • Proven experience in business requirements analysis, process mapping, solution definition, and functional specification development. • Demonstrated ability to design scalable, sustainable, and compliant technology solutions across complex business and system landscapes. • Experience supporting or managing end-to-end solution implementation lifecycles, including design, build, test, deployment, and hypercare. • Strong understanding of integration dependencies across Commercial, Supply Chain, Finance, Master Data, eCommerce, CRM, reporting, and external partner interfaces. • Experience defining and supporting test strategies, test cases, defect resolution, and quality assurance activities. • Experience working within regulated environments, with exposure to GxP, SOP, data integrity, audit, and compliance standards. • Strong analytical, problem-solving, stakeholder management, communication, influencing, planning, presentation, and documentation skills. • Languages: English business fluent. • Desirable: Experience with global transformation or large-scale SAP S/4HANA programs, life sciences/pharmaceuticals, customer order management, pricing, billing, returns, EDI, customer portals, master data, global templates, process harmonization, country deployments, and cross-regional stakeholder groups.x` Skills:
• Analytical Thinking. • Business Acumen. • Change Management. • Influencing. • IT Governance. • Organization Development. • Planning. • Presentation Skills. • Servant Leadership. • Stakeholder Management. Languages:
• English.
Skills Desired Analytical Thinking, Business Acumen, Change Management, Influencing, IT Governance, Organization Development, Planning, Presentation Skills, Servant Leadership, Stakeholder Management