About this role
The Intake Screener independently manages inquiries, performs admission assessments, and provide information to individuals seeking services offered at Rogers Behavioral Health (Rogers).
1. Accomplish the following pre-admission steps:
• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers. • Complete Admission assessments with potential patients and/or their representatives. • Demonstrate understanding and explanation of admitting processes. • Understand clinical criteria necessary for admission to Rogers’ programs. • Describe levels of care within Rogers to potential patients and/or their representatives. • Gather demographic and insurance information of potential patients and/or responsible representatives. • Understand how to utilize and explain Rogers’ contracted payor listing. 2. Complete all documentation steps for each inquiry and assessment.
• Ensure all inquiries are entered in the designated system and all necessary information is captured. • Ensure referral source information is obtained and entered for each inquiry. • Ensure all clinical information is entered accurately into admission assessment tool. 3. Adhere to department standards as it relates to performance measures.
• Ensure quality of call meets department standards. • Ensure productivity meets department standards.
4. Connect potential patients and/or their representative with outside resources when indicated.
5. Collaborate with internal departments and external facilities/referents as it relates access to care.
6. Participate in the On-Call, weekend, and holiday schedule, as assigned.
7. Complete other duties as assigned by Admissions leadership.
8. Understand and apply policies and procedures in accordance with external regulatory agencies:
• Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations. • Attend and participate in development opportunities to increase involvement and awareness of regulations.
9. Promote department goals and Mission of Rogers Behavioral Health:
• Comply with Rogers culture agreements and all Hospital’s policies and procedures.
Additional Job Description:
Education/Training Requirements:
• High School Diploma required • Bachelor’s degree preferred (in human services related field) • Minimum of 2 years’ experience in a health care setting strongly preferred • Customer service experience required. • Completion of required trainings under Rogers’ policies. • Electronic medical record software experience, preferred. • Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required. • Knowledge of medical terminology preferred.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
• Health, dental, and vision insurance coverage for you and your family • 401(k) retirement plan • Employee share program • Life/disability insurance • Flex spending accounts • Tuition reimbursement • Health and wellness program • Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)