About this role
The Hostess is responsible for creating a warm and professional first impression for guests. She manages the restaurant’s seating plan, handles reservations, welcomes guests, and maintains effective communication with the service team to ensure smooth restaurant operations and exceptional guest satisfaction.
• Welcome and greet guests in a friendly and professional manner. • Manage reservations and accurately maintain the reservation system. • Escort guests to their tables and present menus when required. • Monitor table availability and optimize seating arrangements. • Coordinate with restaurant staff to ensure efficient guest flow. • Answer guest inquiries and provide information about restaurant services and promotions. • Handle guest concerns courteously and escalate issues when necessary. • Maintain a clean and organized reception area. • Follow hotel and restaurant standards, policies, and procedures at all times. • Assist with special events and group bookings as required.
• High school diploma or equivalent; hospitality-related qualification is an advantage. • Previous experience as a Hostess, Receptionist, or in a customer service role preferred. • Excellent communication and interpersonal skills. • Professional appearance and positive attitude. • Ability to work in a fast-paced environment and handle multiple tasks. • Good organizational and time-management skills. • Basic computer skills and experience with reservation systems preferred. • Proficiency in English; additional language skills are an advantage. • Flexibility to work shifts, weekends, and public holidays.