About this role
Providing 1st level support on client projects, including
Identification of parties to call/follow-up
Voice calls
Update notes in case management system
Creation of reports as per client’s specifications
Common Function
• Achieve individual productivity and quality goals • Participate in training initiatives to develop knowledge • Integrate procedural changes into daily routine • Support other team members in meeting service expectations • Adhere to Company policies and procedures
A graduate from a reputed university (minimum).
6 to 12 months of experience, preferably in call center in a reputed BPO/LPO.
Record Retrieval background preferred