About this role
Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. We currently have a career opportunity for a Senior Technical Architect to join our team located in Boston, MA. This is a hybrid role. Serving as a strategic technology leader within a large-scale healthcare client environment, this is a highly collaborative and influential role focused on assessing enterprise platforms, identifying architectural, operational, and delivery challenges, and driving improvements across complex healthcare ecosystems. The successful candidate will work closely with engineering teams, business leaders, healthcare stakeholders, and global delivery teams to ensure platforms are scalable, reliable, secure, and aligned to business objectives. The ideal candidate combines deep technical expertise across Java, Spring Boot, AWS, Angular, enterprise databases, and various third-party platforms with the ability to analyze complex environments, uncover systemic issues, and develop actionable recommendations. This individual must be comfortable challenging the status quo, presenting fact-based findings to technical and business leadership, and driving accountability across multiple teams to ensure issues are addressed and improvements are successfully implemented. This role requires a strong communicator and trusted advisor who can bridge technology, operations across various teams, and healthcare stakeholders. You will play a key role in identifying platform risks, architectural gaps, process inefficiencies, and modernization opportunities while partnering with client and project leadership to prioritize and execute strategic improvements. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
• Lead cross-functional collaboration across engineering, production support, infrastructure, various vendors, and business teams to identify and resolve platform issues impacting the customer and member experience. • Analyze incident trends, recurring defects, production support metrics, and root cause analysis findings to identify systemic issues and operational bottlenecks. • Facilitate technical reviews, remediation workshops, and governance meetings to drive alignment, ownership, and issue resolution across teams. • Develop fact-based assessments and recommendations supported by operational data, application health metrics, and architectural analysis. • Hold teams accountable for action plans, remediation activities, and committed deliverables while tracking progress to resolution. • Escalate unresolved risks, dependencies, and recurring issues to project sponsors, technology leaders, and executive stakeholders when appropriate. • Evaluate application architectures, integrations, databases, cloud services, and third-party platforms to identify areas for improvement. • Partner with production support teams (L2-L3) to improve operational processes, platform stability, service reliability, and support effectiveness. • Present findings, risks, trends, and recommendations to senior leadership and client stakeholders. • Drive continuous improvement initiatives focused on platform performance, operational excellence, scalability, and customer experience. • Liaise with offshore teams for resolving technical dependencies, issues, and risks. • Drive common vision, practices and capabilities across teams.
• 10+ years of experience in software engineering, technical architecture, production support, or enterprise technology leadership roles. • Strong technical expertise in Java, Spring Boot, AWS, Angular, enterprise databases, and integrated platform ecosystems. • Experience working with large-scale enterprise applications and complex third-party platform integrations. • Experience analyzing production incidents, recurring issues, operational trends, and root causes within enterprise environments. • Strong understanding of support models, incident management, problem management, and operational governance processes. • Demonstrated ability to influence technical teams, business stakeholders, and leadership without direct authority. • Experience leading cross-functional discussions and driving alignment across multiple organizations and competing priorities. • Excellent analytical and problem-solving skills with the ability to identify systemic issues and recommend long-term solutions. • Strong executive communication, presentation, and stakeholder management skills. • Experience developing and presenting fact-based findings, risk assessments, and remediation plans to senior leadership. • Experience working with global delivery teams and distributed organizations. • Healthcare industry experience supporting payer, provider, member services, or healthcare technology platforms. • Leadership experience with ability to provide strategic planning and oversight. • Skilled in building relationships with clients and in practice development activities. • Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff. • Experience working with a globally distributed team and managing off-shore teams. • Bachelor’s degree in Computer Science or related field. Preferred Skills and Education:
• Master’s degree in Computer Science or related field Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $118,100.00 - $202,730.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview. ABOUT PERFICIENT Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. ABOUT THE TEAM Our Product Dev team helps businesses transform legacy systems and build future-ready applications. We deliver end-to-end solutions—combining cloud migration, custom application development, multi-cloud strategies, and modern UI and API integration. With expertise in DevSecOps, modern frameworks, and enterprise platforms, our team of engineers, architects, and project leaders partner with leading brands to drive innovation, accelerate delivery, and create lasting business impact. We also integrate AI-driven capabilities—such as intelligent automation, predictive analytics, and generative development tools—to enhance scalability, performance, and user experience. WHAT WE BELIEVE At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. #LI-BV1