About this role
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements. • Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services (NAMR/APAC – India/ LATAM/Hong Kong) • Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience (EMEA/LATAM-Brazil) • Singapore: follow local country guidance • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud • Experience in observability and monitoring tools and techniques • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
• Hands-on with AWS Operations.
• Good Understanding of SLA/SLI/SLO.
• Good use of logs and Monitoring /Dashboard(Eg:- Splunk, CloudWatch, Grafana).
• Good to have SRE Skills on Automations.