About this role
Contract: Permanent, full time Salary: £24,000 - £26,000 per annum Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office) Closing date: Sunday 11 October 2026 Interview date: 20 & 22 October 2026 Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you! We’re looking for an IT Service Desk Analyst to join our Information Services team, where you’ll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations. This is a key role supporting colleagues across Blue Cross, ensuring they have the technology and support they need to deliver our vital work. You will provide responsive and effective first and second-line IT support both remotely and face to face, supporting over 1000 users across multiple locations. You will also be involved in installing and maintaining IT equipment, supporting system access, and contributing to projects and continuous improvement activity. This role is based at our Burford site, with hybrid working in place and a minimum of two days per week in the office. A full UK driving licence is essential, as you will be required to travel to other Blue Cross sites and use fleet vehicles when needed. What you will be doing Acting as the first point of contact for IT incidents and service requests Logging, triaging and resolving issues through the service desk system Delivering high first contact resolution wherever possible Escalating issues to the appropriate teams where required Supporting users remotely, desk side and across multiple sites Installing, configuring and maintaining IT equipment and software Maintaining accurate records, procedures and asset information Supporting system access management in line with policies Contributing to service improvements and project deployments Liaising with third party suppliers and internal teams