About this role
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction. ● Responsible to Assistant Bar Manager. ● Responsible for Barman/ Barmaid & Host/ Hostess ● Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. ● A courteous, professional and efficient service is provided at all times. ● All duties and tasks are performed as per the tasks required at the outlet. ● Be knowledgeable of all services and products offered by the hotel. ● Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. ● Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. ● Monitor operating supplies, equipment and reduce spoilage and wastage successfully. ● Ensure that the place of work and surrounding area is kept clean and organized at all times. ● Successfully perform opening and closing procedures established for the assigned outlet ● Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. ● Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. ● Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. ● Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. ● Maintain a good rapport and work relation with staff in the assigned department and within the hotel. ● Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. ● Undertake reasonable tasks and secondary duties as assigned by the Department Head. ● Respond to any changes in the department as dictated by the hotel management. ● Assist in carrying out scheduled inventories of products and operating equipment. ● Perform any other assigned reasonable duties and responsibilities as assigned. ● Project at all times a positive and motivated attitude and exercise self-control. ● Have a complete understanding of the monthly profit and loss statement of the department. ● Be able to lead the service and act as a role model to the team. ● Be able to ensure a flawless service to the highest standards and as required by the department and the hotel. ● Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. ● Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Bar Manager. ● Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and Assistant Bar Manager. ● Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel. ● Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended. ● Have an excellent understanding of classic cocktails, their recipes and history. ● Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs. ● Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests. ● Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks. ● Participate in at least 2 national competitions per year. ● Be able to develop new recipes based on guest requests. ● Be able to fully comply to the beverage guidelines given by the hotel and management. ● Show an interest to develop and explore the local bar culture and knowing the places to go. ● Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties. ● Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge. ● Understand bar culture and the night life scene. ● Continuously train on cocktails and trends. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel