About this role
About Lingoda Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education. What We Do Lingoda’s highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country. Who We Serve A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda’s B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide. Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We’re committed to living the learning journey alongside them to create a world of connection and opportunity. Why Join Us? Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster and inclusive culture of bravery , curiosity and growth, where insight turns into actions , and every team member contributes to igniting positive change Be part of our journey to transform lives through Education! We are seeking an Head of Operations - Adminstration (all genders) based in Berlin, Germany. Mission As Head of Operations - Administration, you own everything that gets our B2B / Health learners from "ready" to "exam passed." That means planning and scheduling Kenntnisprüfungen and other exams as early as possible, and running the course and exam logistics behind every course start and every exam. You build a lean, reliable and cost-efficient function that you steer through KPIs and data. You actively redesign it so that more of the work is done by automation and AI agents and less by manual coordination. Within your first year, you also take over leadership of our Quality Management function. From then on, you are accountable for the quality and certification standards of Health operations (AZAV, BA/SGB requirements). Scope Exam Planning (KP Planung) : end-to-end planning and scheduling of exams with authorities, exam partners and learners, including adherence to the exam corridor (Prüfungskorridor) and management of exam partner relationships, capacity and cost. Health Ops administrative processes (Course & Exam Logistics) : accurate, timely and compliant execution of all administrative and logistical workflows around course starts and exams. The function is steered through KPIs such as accuracy, SLA fulfilment, throughput, backlog and compliance risks, with a clear focus on lean, scalable operations through automation. Quality Management (phased, within the first year) : leadership of the QM team, ownership of the quality management system, SOPs and compliance checks, and accountability for successful AZAV certification and re-certification audits. The exact timing of the handover depends on your onboarding progress. Key Performance Indicators Cost per Exam : total cost per exam (exam fees, partner costs, logistics, travel and equipment) within the defined target, reduced over time through partner selection, planning and process efficiency. Exam Planning Speed : time from exam readiness to confirmed exam date, with exams scheduled as early as possible. Exam Corridor Adherence : share of exams held within the defined Prüfungskorridor. Pass Rate Contribution : exam planning and partner choice that support high pass rates, in close collaboration with Teaching and Course Delivery. Administrative Processes Performance : accuracy, SLA fulfilment, throughput, backlog and compliance risks in Course & Exam Logistics, with no course start or exam delayed by logistics. Quality and Compliance (from QM handover) : audit readiness, successful AZAV certification, and closure rate of compliance findings. Strategic Leadership : lead the Exam Planning KP and Course & Exam Logistics teams through their Team Leads in a double-hierarchy setup. You set clear KPI-based goals per area, derive structural improvement measures from data and forecasts, and continuously adapt processes, structure and tooling. People and Performance Management : hold disciplinary responsibility for your leadership team, including goal setting, regular feedback, development plans and, where necessary, corrective measures. You make sure the same standards are applied consistently across your teams. Exam Coordination : Evaluate and develop the exam partner network on capacity, cost and outcomes. Cost Efficiency : own the full cost of exam delivery, including exam fees, partner costs, logistics, travel and equipment, and drive it down through partner selection, planning and process efficiency. Logistics Operations : ensure KPI-based steering of Course & Exam Logistics, identify operational risks and underperformance early, and initiate corrective measures. You keep workflows, priorities and resources aligned for stable, efficient course and exam logistics. Quality and Compliance (from QM handover): own the QM system, SOPs and internal audits, prepare and defend external audits, and ensure compliance with AZAV and BA/SGB requirements across Health operations. Operations Transformation : shape how we work with automation and AI, together with your teams. You identify where AI agents can take over repetitive, manual tasks, so that people can focus on the work where their expertise makes the difference: complex cases, stakeholder relationships and quality. You make the impact visible and make sure quality and compliance stay intact along the way. Data-Driven Management : define and track KPIs and use dashboards, analyses and forecasts to steer the function and surface risks early. Cross-Functional Collaboration : work closely with Course Delivery, Teaching, Sales/Account Management, Finance and external stakeholders (authorities, exam partners, BA) to keep learners on track.