About this role
To provide technical support to the reverse logistics and test of telecom and electronic related product ranges, to ensure production targets are met to agreed time, cost and quality requirements. The ideal candidate will have a strong background working as a team member in a telecom and electronic production environment, supporting and troubleshooting technical related issues. The candidate will have experience with both hardware and software testing methodologies and will be involved in verifying / certifying all aspects of a telecom-grade, fault-tolerant, highly available, hardware and software solutions. Essential Functions: Provide technical support to production and verification of test related failures. Assist with production changeovers and setup. Work with Technical writing team on Work Instructions and updates. Work with engineers to troubleshoot, resolve, and document problems. Responsible for performing routine PM and maintenance on all lab equipment. Testing with use of complex electronic equipment, and diagnosis of productions test failures down to component level if necessary. Identification of corrective action, in a timely manner allowing production to continue in line with program. Technical support and training to Test Operators to facilitate the efficient throughput of hardware during production. Assessment of related Test Equipment issues, directing support services to resolve equipment failures. Secondary Functions: Actively participate in some phases of NPI to gain a complete and detailed understanding of the features to be tested. Support Lab activities as needed including but not limited to Pre-FAI/FAI/EWP. Evaluation of Technical problems in order to develop proposals for investigations and corrective actions, including process improvements. Test representative at technical meetings to ensure efficient progress of equipment and quality notifications towards corrective action for products and production. Write detailed test cases and test WI based on requirements and design. Help reduce regression test cycles with test automation where applicable.