About this role
The Logistics Manager oversees transportation and logistics operations to ensure products and materials move safely, efficiently, and cost-effectively across the supply chain. This role partners closely with internal teams, freight forwarders, carriers, and the company’s 4PL partner, Uber Freight, to support domestic freight execution, import coordination, service performance, freight cost control, compliance, and process improvement. The position uses data and operational insight to improve service levels, reduce cost, support customer satisfaction, and strengthen overall logistics execution. Collaboration Collaborate with distribution, customer service, procurement, planning, and operations teams to support reliable freight execution and resolve transportation issues. Build strong working relationships with internal stakeholders, carriers, freight forwarders, and 4PL partners to improve communication and visibility. Support operational change by aligning priorities, communicating expectations, and helping teams adopt improved logistics processes. Logistics Strategy Develop and execute logistics strategies that improve transportation service, cost performance, capacity planning, and operational consistency across the business. Balance landed cost, lead times, and service levels to support customer satisfaction and business requirements. Manage carrier and logistics partner performance, capacity coordination, service expectations, and operational issue resolution across domestic and international transportation modes. Improve logistics execution processes, including shipping documentation, freight bill review, claims resolution, and carrier performance management. Logistics Operations Manage inbound, outbound, and intercompany freight activity to support business needs, inventory availability, and customer delivery requirements. Manage the company’s 4PL partner, Uber Freight, for execution of domestic freight activity, including shipment visibility, service performance, issue resolution, and continuous improvement. Partner with freight forwarders to support the import side of the business, including coordination of international shipments, documentation, delivery visibility, and issue escalation. Identify opportunities to improve freight consolidation, routing, carrier utilization, and overall transportation performance. Analytics Develop and monitor logistics key performance indicators, including freight cost, carrier performance, on-time delivery, service issues, claims, and operational productivity. Analyze logistics data, identify trends or service gaps, and present practical recommendations that improve cost, capacity, service, and execution. Project Management Develop and manage logistics-related project plans, timelines, milestones, and implementation activities. Build alignment and communicate project updates, risks, and decisions across internal teams and external partners. Process Improvement Improve current logistics processes to reduce manual work, increase consistency, and strengthen service performance. Create, maintain, and improve standard operating procedures for key logistics activities.