About this role
Hi there, we’re Article. 👋 We’re a North American based furniture company creating remarkably better furniture experiences one sofa at a time. And as the Creative Production Manager , you’ll own the day-to-day creative production operations in Vietnam, helping bring our products to life through high-quality eCommerce photography and 3D assets. Why We Need You: As part of the Creative team, you’ll be the local owner of Creative Production operations in Vietnam, coordinating the end-to-end production of eCommerce creative assets, including White Background and Lifestyle photography and 3D scans. This is an exciting opportunity to help establish and continuously improve the production operations supporting a brand-new photography studio operated by an external partner. You’ll ensure products move efficiently from our suppliers, through the studio production process, into final creative asset delivery and product disposition. Your manager will be based in Vancouver, Canada, so this role requires a high degree of independence, ownership, and initiative. You’ll work closely with global Creative teams, Sourcing, Technical Product Development, logistics partners, and external vendors to keep production moving, solve problems proactively, and ensure projects are delivered on time and to specification. Why Article? What started in 2019 as a project to strengthen our relationships with our Asian vendors has grown into a permanent operation in Ho Chi Minh City. Article currently has ≈70 employees in Vietnam, across our Sourcing, Technical Product Development, Quality, HR, Logistics, PMO and Accounting functions. As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry. At Article, we grow and have fun together through regular in-office training and team activities. These moments help us build connection, collaboration, and creativity across our teams all year long. You’ll take ownership of Creative Production operations in Vietnam, serving as the local point of contact and connecting our Vietnam operations with Creative teams and partners across different regions. Creative Production Management Manage the end-to-end production workflow for eCommerce creative assets, including White Background and Lifestyle photography and 3D scans, from product readiness through final asset delivery. Coordinate production schedules, resourcing, and work allocation based on product priorities, production volume, team capacity, and business requirements. Set projects up for success in project management software, ensuring the appropriate assignees, inputs, documentation, timelines, and project information are in place. Establish clear workflows, handoffs, and communication between local production teams, global Creative teams, and external partners. Ensure project requirements, priorities, timelines, and potential issues are clearly communicated and that projects are delivered on time and to specification. Build strong working relationships across Photography, Creative Direction, CGI, Production Management, Technical Product Development, Inbound Logistics, Sourcing, and external partners. Serve as the subject matter expert and primary point of contact for Creative Production operations in Vietnam. Track production performance and identify recurring challenges, bottlenecks, and opportunities for improvement. Develop and continuously improve scalable processes, workflows, tools, templates, and documentation to increase production quality, efficiency, communication, and capacity. Maintain regular onsite presence at the Vietnam Photo Studio in Tian Dien, located approximately 30 minutes from Article HQ, and participate in weekly meetings with international teams across PST time zones. Product Logistics & Inventory Management Coordinate product availability and readiness throughout the creative production lifecycle, including product receipt, storage, preparation, movement, return, and final disposition. Maintain accurate inventory tracking and visibility of products and props to ensure items are accounted for and available according to production schedules. Partner closely with Sourcing, Technical Product Development, logistics partners, and other cross-functional teams to proactively identify and resolve product availability, delivery, damage, defect, production, and inventory issues. Establish and continuously improve processes for inventory tracking, product check-in/check-out, and sample management. Conduct regular inventory audits to maintain accurate product records and proactively minimize unnecessary storage costs. 20% travel required, primarily for local travel to the Vietnam Photo Studio Budget & Vendor Management Manage day-to-day creative production budgets and spend, ensuring costs remain aligned with approved budgets, agreed rates, scopes, and production requirements. Maintain accurate financial records and track production-related costs, purchase orders, invoices, and vendor payments. Review vendor invoices for accuracy and ensure expenses are appropriately recorded and reconciled. Provide a regular budget and spend reporting to management. Proactively identify potential cost overruns, communicate risks, and recommend solutions to keep production on track and within budget. Build effective working relationships with external production partners and vendors to support strong service levels, efficient execution, and continuous improvement.