About this role
Job summary
We are looking to recruit a Part time Prescription Clerk to join our friendly Practice team in Chadwell Heath and Romford. Experience in a GP surgery or pharmacy is compulsory.
North Street Medical Care is a high achieving surgery with over 21,500 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate will be working mainly at the Chadwell Heath Health Centre but may be required to work at both sites as requested.
The Prescription Clerk we are looking for must have good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.
This is a part-time position offering either 12 or 14 hours per week, working on Thursdays and Fridays.
Available working patterns are:
12 hours per week: 9:00am to 3:00pm or 9:30am to 3:30pm14 hours per week: 9:00am to 4:30pm or 9:30am to 5:00pm (both shifts include a 30-minute unpaid lunch break each day)We are looking for a reliable and flexible individual who can commit to one of the above working patterns.
You may occasionally be required to work on a Saturday or Bank Holiday, but with prior mutual agreement.
Main duties of the job
The candidate will be responsible for undertaking a range of duties which include providing general assistance to the Practice Team and reception / telephones and act as a focal point of communication between the GPs, Managers, Receptionists, Patients and local Pharmacies as well as other members of the Primary Health Care Team, to ensure patients prescriptions are produced within the current protocols of the surgery.
About us
Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, Pharmacists and Paramedics. We operate over two sites, which is at North Street and Ashton Gardens. We are a training practice.
We offer to our team
- NHS Pension scheme
-Christmas gift vouchers
-Staff party, fun days
-NHS Staff discount at many retailers / restaurants / Venues
Job description Job responsibilities
The following are the core responsibilities for the Prescription clerk:
To process, all medication requests sent in by patients using the protocols in place.
Ensure that prescriptions are completed accurately and efficiently following protocol
Process repeat prescription requests
Deal with queries over the counter and on the telephone
Entering details of community nurses prescriptions into patients records
Other Duties:
Training reception staff to undertake script and data duties in your absence
Any other duty as allocated by members of the management team
Process online repeat prescriptions
To collect repeat prescription request from the fax machine, post box and reception
To liaise with patients and pharmacies regarding queries and requests
To ensure that patients queries on medication are highlighted to the relevant GP
To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription
Ensure up to date patient information is recorded
Person Specification
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of working in a health care setting Attention to detail Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care
Skills and Knowledge Essential
Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Street Medical Care
Address Chadwell Heath Health Centre
Ashton Gardens
Romford
RM6 6RT
United Kingdom
Employer's website https://www.northstreetmedicalcare.co.uk (Opens in a new tab)