About this role
Job summary
We are looking for an organised, proactive and professional Band 3 Team Administrator to support our Liaison & Diversion and Reconnect services.
This is a varied role providing high-quality administrative support across busy criminal justice services working with people in police custody, courts, probation, prisons and the community.
You will help coordinate appointments, meetings, correspondence, records, data, reports and day-to-day team processes, while supporting managers and clinicians with key administrative tasks. You will also help maintain accurate information relating to activity, sickness, annual leave and service performance, and may act as a point of contact for colleagues, partner agencies and other services.
You will need excellent communication and organisational skills, confidence using Microsoft Office and electronic record systems, and the ability to manage competing priorities while maintaining accuracy, confidentiality and professionalism.
We are looking for someone who is dependable, flexible and able to work both independently and as part of a multidisciplinary team. This is an opportunity to support services that aim to reduce health inequalities, improve continuity of care and help people engage with the right support at key points in the criminal justice pathway.
Main duties of the job
The Team Administrator will provide high-quality administrative support across the Liaison & Diversion and Reconnect services, helping both teams to run smoothly, efficiently and professionally.
Key duties will include arranging meetings and appointments, preparing agendas and taking minutes, managing correspondence, maintaining accurate electronic records, supporting data collection and reporting, and responding to telephone and email enquiries. The postholder will also support day-to-day staff administration, including annual leave, sickness recording, training information and other workforce processes.
The role will involve regular liaison with clinicians, managers, police, probation, prison staff, other partner agencies and wider Trust services, ensuring information is communicated accurately and handled confidentially.
You will use Microsoft Office and electronic patient record systems to support service activity, maintain databases and produce routine reports. You will need to manage competing priorities, resolve routine queries using initiative and escalate issues appropriately.
The postholder will work closely with other administrative colleagues, provide cover when required, support new starters and contribute to improving administrative systems and processes across L&D and Reconnect.
About us
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.
CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."
Benefits include:
Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/7
Access to our LGBT+ network, BAME Network and Christian Network
Health and wellbeing opportunities
Structured learning and development opportunities
Job description Job responsibilities
The Team Administrator will provide comprehensive administrative support across the Liaison & Diversion and Reconnect services, ensuring an efficient, responsive and professional service.
Responsibilities will include coordinating meetings and appointments, preparing agendas and taking accurate minutes, producing correspondence, reports, spreadsheets and other documentation, and maintaining effective electronic records and filing systems.
The postholder will respond to telephone and email enquiries, liaise with clinicians, managers, police, probation, prison colleagues, partner agencies and wider Trust services, and ensure confidential and sensitive information is handled appropriately.
The role will include supporting the accurate collection, input and reporting of service activity and performance information, alongside administrative support for annual leave, sickness, training, recruitment and other workforce processes.
The postholder will use initiative to organise and prioritise their workload, resolve routine issues and escalate concerns appropriately. They will work closely with other administrative colleagues, provide cover when required, support new starters and contribute to the development and improvement of administrative systems across both services.
Please see the attached Job Description and Person Specification for full details of the role, responsibilities and requirements.
Person Specification
Attainment/Qualifications Essential
RSA III or equivalent qualification in Typewriting or Word Processing, or demonstrable skills Good standard of spelling and literacy
Desirable
Audio typing qualification ECDL
Knowledge/ Experience Essential
3 years' experience of working in a busy office Ability to organise and prioritise own work
Desirable
NHS experience Reception/front of house experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Healthcare NHS Foundation Trust
Address St Andrew's House
Derby
DE1 2SX
United Kingdom
Employer's website http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)