About this role
Job summary
This is an excellent entry route into the NHS, the administration role is based a busy medical centre in Huyton servicing 4000 patients.
To provide an efficient helpful receptionist service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality.
Main duties of the job
Principal Duties and Responsibilities:
Reception and routing of patients on arrival
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters
Use computerised appointment system as per training
Sorting and distributing incoming mail
Ensure Doctor/Nurse patient call system is in working order
Record requests for home visits
Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
Booking ambulances for patient hospital appointments or admissions
Taking request for repeat prescriptions and preparing them on the computer for collection
Dealing appropriately with outgoing mail
Liaison with hospitals, primary health care team, community services and social services
Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters
Cover other members of staff during holiday or sick leave
About us
We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations
Job description Job responsibilities
To provide an efficient helpful Reception service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality.
Principal Duties and Responsibilities:
Reception and routing of patients on arrival
Answering general enquiries, making new and follow-up appointments and generally advising patients on non clinical matters
Use computerised appointment system as per training
Sorting and distributing incoming mail
Ensure Doctor/Nurse patient call system is in working order
Record requests for home visits
Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
Booking ambulances for patient hospital appointments or admissions
Taking request for repeat prescriptions and preparing them on the computer for collection
Dealing appropriately with outgoing mail
Liaison with hospitals, primary health care team, community services and social services
Using photocopier machine when necessary
Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters
Cover other members of staff during holiday or sick leave
Any other work deemed to be necessary by the Doctor/Practice Manager to fulfil the role of Medical Receptionist
The Job description is not intended to be exhaustive but to indicate the main areas of responsibility
Person Specification
Experience Essential
Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Team working Initiative Non judgemental Patience
Desirable
Experience of reception duties. Experience of dealing with the public.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Longview Medical Centre
Address Longview Drive
Huyton
Liverpool
Merseyside
L36 6EB
United Kingdom
Employer's website http://longviewmedicalcentre.co.uk/index.html (Opens in a new tab)