About this role
Job summary
To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.
We have two positions available to join our newly revamped Outpatients Reception Team. If you enjoy working in a fast paced environment and enjoy being front of house then this role is for you. The hours will be Monday-Friday 0830-1700.
Main duties of the job
Provide a friendly and helpful front of house reception service either on the Centralised desk on our "Outreach Clinics" by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate
Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on EPIC accurately with the use of a Smart Card
Ensure patients are directed accurately to their clinics post check in, whilst following departmental guidance for pre appointment diagnostics if required
Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department. Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed within 24 hours
Organise and administer outpatient appointments from orders on Work Queue's and book transport in a professional and timely manner- led by the Team Leader and Deputy Team Leader
Cancel and amend appointments as appropriate in accordance with approved guidelines.
Ensure the Outpatient clinic area presents a clean, tidy, efficient and professional image at all times
Provide a high standard of general administrative support within Outpatient clinics including centralised clinics not within Outpatients
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 6th October 2026.
Interviews are due to be held on 12th October 2026.
All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.
Right to Work
As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
oNumerate and literate oEducated GCSE level or equivalent
Experience Essential
oPlanning and organising straight forward tasks oWorking within agreed guidelines to set timescales
Desirable
oBasic admin experience oExperience of customer service dealing with the public oPrevious experience of working in the NHS oExperience of call handling
Knowledge Essential
oUnderstanding of confidentiality
Desirable
oBasic knowledge of the Trust
Skills Essential
oAbility to work as part of a team and build working relationships oGood communication skills including telephone, email and face to face oAbility to follow processes and procedures oAbility to manage time working to schedules and timescales oBasic IT skills- ability to use Microsoft Office and Outlook oWilling to take on/learn new skills o Good organisational skills oAbility to show attention to detail oAbility to work under pressure
Desirable
oAbility to handle challenging/difficult situations oAbility to multi-task and problem solve
Additional Requirements Essential
oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Division B - Outpatients Services
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)