About this role
Job summary
We are looking for a medical receptionist to join our team at our Paddington Green Health Centre site.
You will be joining our current team of 7 receptionists who are lead by our reception team leader.
The role will include reception and admin work.
Main duties of the job
Main duties of the job
Receive, assist and direct patients in a professional and courteous way always projecting a positive and friendly image of the practice.
Provide general assistance to the practice team.
Duties include
Receiving patients consulting with members of practice team Dealing with patient enquiries by telephone and in person Booking Appointments Processing repeat prescription requests from patient (online, in person and by telephone) Record visit requests Record and pass on messages Action reception related tasks from other teams Keeping the waiting room and reception area neat and tidy. Post-opening Filing and pulling medical records Any other tasks commensurate with the role.
Editing patient details e.g. changes of address, name or telephone number Appointment bookings on various systems where required Sending tasks and actioning incoming tasks Carry out administrative tasks
About us
We are two busy practices based in Central London with a combined list size of approx. 15,000 patients. We have 3 GP Partners supported by a team of experienced salaried GPs, Practice Nurses, Healthcare Assistants, GPAs, Pharmacists, managers, receptionists and administrators.
The partnership has a long history of training and mentoring clinicians at every level. We are patient centered, forward thinking, pro-active and our partners and teams are very much involved in the wider primary care system. We have keen interest in population health and addressing health inequalities.
We are a friendly team and we organise regular team social events.
Job description Job responsibilities
REPORTS TO: Reception Team Leader and Operations Manager
Job Summary:
Receive, assist and direct patients in a professional and courteous way always projecting a positive and friendly image of the practice.
Provide general assistance to the practice team.
Job Responsibilities:
Reception tasks may include
Receiving patients consulting with members of practice team Dealing with patient enquiries by telephone and in person Booking Appointments Processing repeat prescription requests from patient (online, in person and by telephone) Record visit requests Record and pass on messages Action reception related tasks from other teams Keeping the waiting room and reception area neat and tidy. Post-opening Filing and pulling medical records Any other tasks commensurate with the role. Editing patient details e.g. changes of address, name or telephone number Appointment bookings on various systems where required Sending tasks and actioning incoming tasks Other administrative duties Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
5 GCSE grade A to C
Personal Qualities Essential
Good interpersonal and communication skills Ability to work well under pressure Ability to work well with others as a team Willingness to learn Ability to work in an ever changing environment
Experience Essential
Experience working in a public facing role
Desirable
Experience of working in a GP Practice Experience of working in a primary care role
Experience Essential
Experience working in a public facing role
Desirable
Experience of working in a GP Practice Experience of working in a primary care role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Paddington Green Health Centre
Address 4 Princess Louise Close
London
W2 1LQ
United Kingdom
Employer's website https://www.paddingtongreenhc.nhs.uk/ (Opens in a new tab)