About this role
Job summary
We are looking to recruit a part-time Receptionist/Administrator to join our GP practice.
This post is 14 hours to be worked between the hours 07.45-18.30 Monday to Friday. Successful applicants are expected to provide cover for annual leave/sickness.
You would need excellent communication and listening skills. It is expected that you will conduct yourself with tact, sympathy, and efficiency and remain pleasant at all times. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional.
All patients diagnosis and treatments must be held in the strictest confidence at all times.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
*Applicant must not be a patient at the practice*
Main duties of the job
No previous GP Practice experience required as training will be provided for the right candidate. You must be an enthusiastic, hardworking, flexible and reliable person with the ability to use your own initiative.
About us
We are a forward thinking, growing practice who achieved 'GOOD' in our latest CQC inspection and wish to employ an enthusiastic, dependable and reliable person to join our team.
We are a friendly and well established practice, we comprise of 1 GP Lead Partner, 2 Salaried GP's, 1 Advanced Nurse Practitioner Partner, a Practice Nurse, a GP assistant and a small team of Reception/Administrative Staff with a list size of 4200 patients.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Job description Job responsibilities
Opening/locking up of practice premises and maintaining security in accordance with practice protocols
To have a thorough knowledge of all Practice procedures
Booking appointments using computerised system
Handle general enquires via telephone and face to face
Take accurate messages and relay to appropriate person
Process repeat and acute prescriptions
Preparation of appropriate recall letters
Dealing with clinical waste
Handling incoming samples
Action referrals
New patient/online registration
Process patients change of address (Knowledge of practice area)
Scanning, attaching, downloading, and filing letters
Obtaining information and results from outside agencies
Keeping the reception area clean and tidy, stock check, all posters/leaflets UpToDate
Checking fridges
Attend/Complete Mandatory training
Provision of refreshments for staff and visitors as required.
Opening post
Data input of all relevant information using read codes
General use of Microsoft office
Prioritising tasks from different systems
To deal with queries from the practice website
*Any other appropriate administrative tasks as and when required*
Person Specification
Qualifications Essential
A good standard of Education to GCSE/CSE Level College or Higher-level Education
Desirable
NVQ in Business and administration/Customer Care Experience working with EMIS, Docman10 and Accurx
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Bethany Medical Centre
Address 151 Grafton Street
St Helens
Merseyside
WA10 4GW
United Kingdom
Employer's website https://bethanymedicalcentre.co.uk/ (Opens in a new tab)