About this role
Job summary
As a member of the Estates and Facilities Management (EFM) Admin Team, you will play a key role in supporting our busy Helpdesk service and providing reception cover at the Centre for Women\'s Health, Heavitree and Main Reception. You will be a professional and responsive point of contact for staff, patients, visitors and service users across the Trust.
The Helpdesk is the central point of contact for Estates and Facilities enquiries and service requests. You will provide a professional, responsive and customer focused service, offering support and guidance to staff, patients and service users, ensuring enquiries are resolved promptly or directed to the appropriate team for action.This is a varied and fast-paced role requiring excellent organisational skills and the ability to multitask effectively. You will be expected to manage telephone calls, emails, service enquiries, reception duties and administrative tasks simultaneously whilst maintaining a high standard of customer service and attention to detail.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job description Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The role involves working across multiple Trust systems and databases; therefore, candidates must be confident using Microsoft Office applications and able to learn new systems quickly and effectively.
Your duties will include:
Acting as the first point of contact for Estates and Facilities Helpdesk enquiries via telephone, email and face-to-face contact. Providing reception cover at the Centre for Women's Health, greeting and assisting patients, visitors and staff in a professional and courteous manner. (see query above re h/tree etc) Providing support and guidance to staff accessing Estates and Facilities services, answering enquiries and signposting requests to the appropriate teams where required. Managing multiple enquiries and priorities simultaneously, ensuring all requests are dealt with accurately and within required timescales. Maintaining accurate records and ensuring information is updated in line with Trust policies and procedures. Producing routine reports and supporting the administration of Estates and Facilities services. Providing administrative support across a range of service areas including: Car Parking and Travel ID Cards Access Control Estates Services Lockers Room Bookings Ensuring established processes and procedures are followed consistently and accurately.This is a challenging and rewarding role within a busy, customer-focused environment. No two days are the same, and the successful candidate will be required to balance a variety of enquiries, reception duties and administrative tasks whilst maintaining excellent customer service.
For the right candidate, this role provides an excellent opportunity to gain experience within the NHS and develop a broad understanding of Estates and Facilities services, offering a strong foundation for future career progression within the Trust.
About You
We are looking for someone with excellent customer service and communication skills who enjoys helping people and solving problems. You will be organised, adaptable and able to manage a varied workload in a fast-paced environment.
The successful candidate will have:
Experience of working in a busy administrative, helpdesk, reception or customer service environment. Strong telephone, face-to-face and email communication skills. Excellent organisational and multitasking skills, with the ability to manage competing priorities effectively. Good attention to detail and accurate data entry skills. The ability to prioritise competing demands and work effectively under pressure. Strong working knowledge of Microsoft Office applications, including Outlook, Word and Excel. Confidence in learning and using new systems, with the ability to quickly adapt to a range of Trust applications and databases. A proactive approach and commitment to delivering excellent customer service.Working Pattern: Monday to Friday 0800-1600, 1200-2000
Interview Date: To Be Confirmed
For further information please contact: Louise McKeever, Operational Support Manager, at [email protected]
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements Essential
See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Devon University Healthcare NHS Foundation Trust
Address Royal Devon University Healthcare NHS Foundation Trust
Exeter
Devon
EX2 5DW
United Kingdom
Employer's website https://royaldevon.nhs.uk/ (Opens in a new tab)