About this role
Job summary
Closing Date: 13.10.2026
Shortlisting to take place after closing date: commencing 14.10.2026
Interview expected to take place in the week following shortlisting: commencing 26.10.2026
To work as a member of the Radiology team providing patient coordination and ensuring all Radiology appointments including fast track, obstetric and all other Radiology appointments for Bradford Royal Infirmary, St Lukes Hospital and the Eccleshill Diagnostic Centre are correctly booked to meet all KPI's including all patients on a fast track cancer pathway.
Actively participate in the provision of routine information and advice for patients and carers over the telephone and liaising with the appropriate teams. The post holder will improve patient experience by providing a friendly non clinical contact point for patients and their families.
Working with the Service Manager and the Administration Manager to provide leadership management, supervision, and development of an effective flexible administrative support team. In addition the post holder will have an important role in assisting the Business Support Manager and the Administration Manager as a focal point for communication for all staff within the admin/secretarial team. To supervise and delegate work to the admin staff, participate in Trust and local inductions for new starters, staff training, appraisals, approving annual leave and managing sickness.
Main duties of the job
Communicate with key departments to:
o ensure all tests and diagnostic investigations are booked promptly in line with the agreed pathway and are completed in a timely manner and any issues are escalated.
Where appropriate communicate regularly with patients to ensure that they are aware of upcoming appointments, diagnostic tests/investigations and operations and offer practical support with the arrangements.
Responsibility for ensuring the provision of effective and efficient administrative support to a multii-displinary team including the organisation of staff ensuring adequate staff absence cover across the service. To co-ordinate/participate in the recruitment process as necessary, including job advert, short listing and interviewing prospective candidates as a member of the interview panel and liaising with HR with regards to the process. Responsiblility for the completion and authorisation of annual leave and e-Roster for the administrative/secretarial team. Ensuring documentation is accurate and completed within the designated timescales. Resposibility for the recording of staff absence in accordance with the Trust sickness absence policy. In addition, undertaking return to work interviews of the administrative/secretarial teams.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description Job responsibilities
Communicate with key departments to:
o ensure all tests and diagnostic investigations are booked promptly in line with the agreed pathway and are completed in a timely manner and any issues are escalated.
Where appropriate communicate regularly with patients to ensure that they are aware of upcoming appointments, diagnostic tests/investigations and operations and offer practical support with the arrangements.
Responsibility for ensuring the provision of effective and efficient administrative support to a multii-displinary team including the organisation of staff ensuring adequate staff absence cover across the service. To co-ordinate/participate in the recruitment process as necessary, including job advert, short listing and interviewing prospective candidates as a member of the interview panel and liaising with HR with regards to the process. Responsiblility for the completion and authorisation of annual leave and e-Roster for the administrative/secretarial team. Ensuring documentation is accurate and completed within the designated timescales. Resposibility for the recording of staff absence in accordance with the Trust sickness absence policy. In addition, undertaking return to work interviews of the administrative/secretarial teams.
Person Specification
Experience Essential
Administration experience for clinical team/ working in customer /patient focussed environment Experience of coaching /teaching patients and carers Experience of working in hospital/ NHS environment
Desirable
Previous experience of working within a cancer service Experience co -ordinating a patient workload Experience of Trust IT systems including PPM, CRIS, ICE & EPR
Skills Essential
Reliable, enthusiastic and self-motivated , with a professional attitude to work, diplomatic and calm under pressure Excellent communication skills at all levels and in difficult circumstances, verbal and written Ability to manage sensitive, and distressing situations - tactful , diplomatic with the ability to sensitively ask about information needed Effective organisational skills, prioritising and time management skills Ability to solve problems and make decisions under pressure Willingness to learn , ability to flexibly and adapt to changes in work circumstances Ability to collect complex information , thoroughness and attention to detail Be able to interpret and follow written instructions ie instructions from Medical staff demonstrating a proactive approach to work Ability to manage low risk, routine caseload of patients and plan own workload Ability to communicate and negotiate key actions with all levels and disciplines of staff, within and external to BTHFT Able to work on own initiative and as part of a team Ability to accurately transcribe and record complex clinical information to the database from a range of sources/different formats to support monitoring purposes
Knowledge Essential
Understanding of Information Governance and Confidentiality Ability to understand medical terminology Thorough knowledge of patient administration processes Awareness of training and development needs in relation to post
Desirable
Knowledge of Trust administrative protocols, policies & procedures Knowledge of pathways and monitoring patients using information systems Knowledge of relevant cancer treatments, interventions and terminology
Qualifications Essential
HNC or NVQ Level 3 - 4 in Business administration Computer literate essential ECDL or equivalent desirable Good standard of education equivalent of Maths and English GCSE at Grade C or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust
Address Bradford Royal Infirmary
Duckworth Lane
Bradford
BD9 6RJ
United Kingdom
Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)