About this role
Job summary
We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.
We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.
Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.
Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.
We are looking to recruit for the following:
Reception team - full time 37.5 hours If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.
Main duties of the job
You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments Cover Reception areas, book patients attendance and any follow up appointments Work closely with specialities escalating any capacity issues following the escalation process
Person Specification
Education and Qualifications Essential
General level of education to GCSE level Standard
Desirable
NVQ Level 2 in Business Administration or Customer Service
Experience Essential
Experience of using MS Office, Outlook and Excel Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception 12 months clerical experience Experience of data entry
Desirable
Previous administrative experience especially in a Hospital/GP environment
Knowledge Essential
Competent in using Excel, extracting data and filtering information Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance
Desirable
NHS Outpatient administrative services, systems and processes
Key Skills Essential
Excellent verbal and written communication skills Ability to prioritise workloads Analytical skills / Accuracy spelling/numeric ability / Attention to detail due to the complex booking process Ability to meet targets and deadlines Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Peterborough City Hospital
Edith Cavell Campus, Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)