About this role
Job summary
PLEASE APPLY FOR THIS ROLE DIRECTLY ON OUR WEBSITE -
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=c79fdfff-3c71-40ee-8c90-fc02b8bb7ca8
This role is advertised on a rolling basis and may close at any time. Interviews will be arranged on an ad-hoc basis.
We are seeking a weekend Advice Line Assistant to be the frontline voice for referrals and queries to St Catherine's.
Main duties of the job
The Advice Line Assistant role will bring:
Handling calls from patients, families and professionals with sensitivity Providing customer service and administrative support to help operate our 365 day service Keeping accurate records of all calls and ensuring confidentiality Fostering positive working relationships with internal and external colleagues, supporters and the general public
About us
St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we would love to hear from you.
Employees at St Catherines Hospice can enjoy a variety of benefits including:
Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house. Generous Pension scheme with up to 9% employer contributions or honour of NHS pension. Life Assurance Scheme, Counselling Offering, and a range of discounts. Enhanced maternity and adoption pay.If you join St Catherines, youll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of life care. If that sounds like something youd find fulfilling, please apply today.
Job description Job responsibilities
Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast paced environment and make a difference when it matters most?
We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.
The Weekend Advice Line Assistant will provide support to the Advice Line service on Saturdays and Sundays from 8:00am to 4:00pm, including Bank Holidays.This post is offered on a permanent part time basis, working 15 hours per week. These hours are worked Saturday and Sunday hours from 8am to 4pm.
The postholder will be expected to attend mandatory training and competency updates. While the role is primarily weekend based, there is an expectation that the successful candidate will be able to attend weekday training sessions and ad hoc update training as required to maintain knowledge, skills, and service standards. Training requirements and attendance arrangements will be discussed at interview.
Person Specification
Attitude and Behaviours Essential
Willingness and desire to embrace change, innovation and progress to support patient care. Self reliant, highly motivated and able to take initiative High standard of diplomacy, integrity and reliability. Problem solver and flexible creative thinker. Calm and capable approach to difficult situations. Willingness and ability to vary work hours when required. A positive assertive attitude to all aspects of work and development. Professional, confident and compassionate approach to work Willingness to learn new skills and related to role. Confidence and self-awareness of own limitations and professional boundaries. Ability to demonstrate and model St Catherine's values in all aspects of work
Qualifications Essential
Educated to at least GCSE C in English and Maths Evidence of continuing personal and professional development
Desirable
Additional computer skills qualifications eg ECDL. Qualification (RSA) in Secretarial/Administration or equivalent administrative experience.
Experience Essential
Call handling experience. Excellent communication both verbal and written, interpersonal and the ability to communicate matters clearly and precisely. Demonstrable experience in working in a fast-paced office environment. Experience and high level skills in wide range of information technology applications, ie word processing, Excel spreadsheets, power point and databases. Excellent organisational and time management skills. Experience of working across boundaries. Excellent attention to detail including proof reading. Ability to manage a variety of tasks concurrently. Understanding of the health and/or social care sector. Understanding of confidentiality and data protection issues.
Desirable
Recent voluntary sector experience. Recent health care sector experience.
Employer details Employer name St Catherine’s Hospice
Address St. Catherines Hospice
St Catherine's Hospice
Grace Holland Avenue
Pease Pottage
West Sussex
RH11 9SL
United Kingdom
Employer's website https://www.stch.org.uk/ (Opens in a new tab)