About this role
Job summary
The Mount View Practice has a full time position available for a Receptionist to work within our Practice.
Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients.
This post is over 5 days Monday to Friday and our opening times are 8am until 6-30pm.
WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE GET ENOUGH CANDIDATES
Main duties of the job
You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
The Mount View Practice is a forward thinking, patient focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.
We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.
We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.
Job description Job responsibilities
Job Responsibilities
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures Pulling/filing notes for surgeries and updating as necessary Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required, including some weekends. To participate in any continued in-house training or external training courses as may be considered appropriate for your role. To participate in practice meetings unless you are unable to do so because of absence. RECEPTION
Receiving patients, consulting with members of practice team Be able to cover all reception position as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Provide necessary to patients wishing to register at the practice Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day. APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details
Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record.CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required Consulting rooms prepared in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure.Full Job description available in supported documents
Person Specification
Qualifications Desirable
Previous experience in General Practice desirable but not essential
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Mountview Practice
Address Fleetwood Health & Wellbeing Centre
Dock Street
Fleetwood
FY7 6HP
United Kingdom
Employer's website https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)