About this role
Job summary
Job summary
Dr I K Babar & Partners is seeking a motivated, organised and proactive Practice Manager to join our team at Croft Shifa Health Centre, Rochdale. This is a key leadership position, working closely with the GP Partners and the wider practice team to support the effective day-to-day management and continued development of our practice.
The successful candidate will have the opportunity to make a meaningful contribution to the delivery of safe, effective and patient-centred primary care. You will play an important role in supporting staff, improving systems and processes, maintaining high standards of governance and compliance, and helping the practice respond positively to the changing needs of patients and primary care services.
We are looking for someone with excellent communication, organisational and leadership skills who is practical, approachable and committed to continuous improvement. This is an exciting opportunity for someone who enjoys working with people, solving problems and helping a practice develop and succeed.
Main duties of the job
Main duties of the job
The Practice Manager will provide strategic and operational leadership across the practice, working closely with the GP Partners and practice leadership team.
The role will include overseeing staffing, recruitment, induction, training, appraisals and workforce planning, as well as supporting staff wellbeing and effective teamwork. The post holder will coordinate practice governance, CQC compliance, audits, significant events, complaints, risk management and quality improvement activity.
You will support financial and contractual management, including NHS claims, Enhanced Services, QOF and other income streams, while helping ensure appropriate financial controls are maintained.
The role will also involve oversight of premises, equipment, IT systems, information governance, patient engagement, the PPG and PCN relationships. The Practice Manager will attend relevant meetings, coordinate actions and ensure effective communication across the practice and with external organisations.
About us
Overview of your organisation
Dr I K Babar & Partners is based at Croft Shifa Health Centre, Belfield Road, Rochdale, and provides primary care services to our local patient population.
We are committed to delivering safe, effective, responsive and patient-centred care while continually improving the way our services are organised and delivered. Our Practice Manager will work closely with the GP Partners, clinicians, administrative colleagues and wider primary care partners as part of a collaborative multidisciplinary team.
We value professionalism, respect, teamwork, open communication and continuous learning. We aim to create a supportive working environment where staff are encouraged to contribute ideas, develop their skills and play an active role in improving services for patients.
The successful candidate will have the opportunity to work closely with the GP Partners and contribute to the ongoing development, sustainability and improvement of the practice, including collaboration with our Primary Care Network and wider NHS partners.
Job description Job responsibilities
Job Purpose
The Practice Manager will provide leadership to the practice team and work collaboratively with clinicians, administrative staff, the Primary Care Network (PCN), ICB, NHS organisations and other external partners.
The role will involve balancing the day-to-day operational requirements of the practice with longer-term service development, quality improvement, workforce planning and financial sustainability.
Main Responsibilities Practice Leadership and Operational Management
Provide strategic and operational leadership to ensure the smooth and effective running of the practice. Oversee the day-to-day operational management of the practice. Work closely with the GP Partners and clinical leads to implement practice priorities. Monitor workloads, staffing requirements, capacity and appointment systems. Identify operational problems and implement practical solutions. Convene meetings, prepare agendas, distribute minutes and monitor agreed actions. Oversee GP rotas and verification processes. Ensure premises, equipment and facilities are appropriately maintained. Act as a practice keyholder where required. Staff Management, Recruitment and Training
Lead and support recruitment, selection, pre-employment checks and induction. Ensure appropriate contracts of employment are provided to staff. Oversee staff appraisals, performance reviews and development. Maintain and monitor the practice training matrix. Ensure clinical and administrative staff receive appropriate mandatory and role-specific training. Identify staff training and development requirements. Support, mentor and develop staff and promote effective teamwork. Support workforce planning, recruitment and staff retention. Manage staffing levels in accordance with practice requirements and agreed budgets. Support the resolution of staff concerns, grievances, disputes and performance matters. Ensure employment policies and procedures are implemented appropriately. Governance Quality and CQC Compliance
Maintain effective governance arrangements within the practice. Lead on ongoing CQC compliance and preparation for inspections. Undertake and coordinate regular compliance checks. Maintain appropriate evidence, records and documentation. Coordinate practice action plans and monitor progress. Lead on audit schedules, KPI reporting and local standards. Monitor compliance with DES, LES and other contractual requirements. Support risk management and incident reporting. Oversee significant event/SEA processes and annual analysis. Support a culture of learning and continuous improvement. Ensure appropriate health and safety arrangements are maintained. Support information governance and confidentiality requirements. Work with the Caldicott Guardian and Information Governance leads to maintain appropriate standards. Finance Contracts and Income
Support the GP Partners with financial and business management. Coordinate and monitor NHS claims and income streams. Support QOF, Enhanced Services and other contractual claims. Monitor monthly quarterly and annual claim requirements and deadlines. Enhanced Services and Contractual Delivery
Optimise delivery of Enhanced Services within the practice. Ensure appropriate systems and processes are in place to support service delivery. Monitor contractual standards and evidence requirements. Support delivery and monitoring of relevant services, including childhood immunisations, minor surgery, extended access, winter pressures and other commissioned services. Patient Services and Experience
Maintain effective systems for receiving patient enquiries, suggestions and concerns. Ensure complaints are managed appropriately and within required timescales. Complete annual complaints analysis and identify learning opportunities. Monitor patient feedback and patient surveys. Support Friends and Family Test (FFT) processes. Lead and support Patient Participation Group (PPG) activities, including meetings, events, minutes and action plans. IT Information Governance and Data Protection
Oversee the effective use of practice IT systems. Encourage appropriate use of digital technology to improve efficiency and patient access. Ensure compliance with data protection and information governance requirements. Premises Equipment and Health & Safety
Monitor the security and condition of the practice premises. Ensure practice equipment is maintained and functioning appropriately. Monitor cleaning and premises standards. Support compliance with Health and Safety at Work requirements. Ensure appropriate procedures are maintained for practice security and emergencies. Primary Care Network and External Relationships
Develop and maintain effective working relationships with the PCN, ICB, NHS organisations and other external partners. Act as an appropriate point of contact for PCN projects, schemes and initiatives. Coordinate internal communication relating to PCN activities. Attend relevant PCN, ICB, locality and Practice Manager meetings. Support collaborative working across the wider primary care system. Monitor contractual and financial requirements relating to PCN activities where appropriate. Liaise with commissioners, suppliers, accountants, solicitors and other external organisations as required. Keep the GP Partners informed of relevant NHS and primary care developments. Support recruitment and retention activity relating to PCN additional roles where appropriate. Stock and Resource Management
Oversee stock management and ordering. Monitor supplies and maintain appropriate stock levels. Key Regular Activities
The Practice Manager will oversee and coordinate, as appropriate:
Monthly compliance and governance checks. KPI and performance reporting. Audit schedules and action plans. CQC compliance activity. Staff training and appraisal monitoring. Patient surveys and FFT. Important patient registers. DES, LES and Enhanced Service delivery. NHS and contractual claims. Staff recruitment, induction and retention. Appointment systems and operational capacity. Practice meetings and action tracking. Complaints and significant event processes. Premises and equipment maintenance. Stock management and ordering. IT systems and information governance. PCN, ICB and relevant external meetings. Working Relationships
The Practice Manager will work closely with:
GP Partners. GPs and clinical staff. Nursing and healthcare staff. Administrative and reception teams. Practice leadership colleagues. Primary Care Network colleagues. ICB and NHS organisations. CQC and other regulatory bodies. Local healthcare providers. Accountants, solicitors, suppliers and contractors. Patient Participation Group and patient representatives. Other professional and external support organisations. General Responsibilities
The post holder will:
Work within the policies, procedures and governance arrangements of the practice. Treat patients, colleagues and external stakeholders with dignity and respect. Promote equality, diversity and inclusion. Participate in relevant training and continuing professional development. Maintain awareness of developments affecting primary care and NHS services. Promote teamwork, effective communication and a positive workplace culture. Undertake other reasonable duties appropriate to the level and nature of the post as requested by the GP Partners. Person Specification Essential Qualifications
GCSE Grade AC or equivalent in English and Mathematics. Evidence of commitment to continuing professional development. Desirable Qualifications
Degree-level qualification. Relevant management, leadership, business or finance qualification. Relevant additional training in governance, quality improvement or healthcare management. Essential Skills and Abilities
Excellent organisational and administrative skills. Strong communication and interpersonal skills. Ability to manage competing priorities and meet deadlines. Strong planning, problem-solving and decision-making skills. Ability to lead, support and motivate a multidisciplinary team. Ability to communicate effectively with patients, staff, clinicians and external organisations. Ability to manage confidential and sensitive information appropriately. Ability to negotiate and manage difficult conversations constructively. Ability to promote teamwork and collaborative working. Ability to use IT systems effectively. Ability to work independently while maintaining effective communication with the GP Partners and practice leadership team. Essential Knowledge and Personal Attributes
Understanding of confidentiality and data protection principles. Understanding of equality, diversity and inclusion. Understanding of effective people management and staff development. Understanding of governance, quality improvement and risk management. Commitment to safe, effective and patient-centred services. Professional, approachable and supportive manner. Ability to remain calm and effective when managing competing demands. Demonstrates integrity, discretion and confidentiality. Disclosure and Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, where applicable, will require a Disclosure and Barring Service (DBS) check to assess any relevant previous convictions.
Person Specification
Qualifications Essential
Degree Level Certification Relevant management or finance qualification
Desirable
Strong interpersonal and communication skills to interact positively with staff and patients Strong leadership and strategic planning skills to lead a diverse team effectively Exceptional organisational skills with attention to detail in managing multiple tasks simultaneously. A passion for excellent patient care and commitment to providing an outstanding service in a GP surgery environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dr Babar & Partners
Address Second Floor, The Croft Shifa Health Centre
Belfield Road
Rochdale
Greater Manchester
OL16 2UP
United Kingdom
Employer's website https://www.drbabarandpartners.co.uk/ (Opens in a new tab)