About this role
Job summary
If you are looking for an exciting new role to make a real difference to protecting our community, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation booking team.
The post holder will operate in a fast-paced environment where you will be the first point of contact for the service providing telephone and admin support to the population of Powys and the wider vaccination team.
The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly.
Main duties of the job
Acting as a first point of contact for the department. Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisationin all aspects of communication. Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate. Updating of electronic and paper-based systems, collating of information. Responding to and resolving day to day problems that arise within the department and responding to queries, escalating where necessary. Handle confidential information with discretion and in accordance with Data Protection requirements. We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry: the health board will support you with training.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge Essential
Educated to GCSE level or Literacy/Numeracy at L1 or equivalent RSA/OCR II qualification or equivalent demonstrable skills
Desirable
Knowledge of the Data Protection Act
Experience Essential
Experience of customer service / first point of contact Proven proficiency in the use of IT software Knowledge of office practices Experience of producing correspondence
Desirable
Previous experience in an office
Skills & Abilities Essential
Work as part of a team or as an individual Communicate cleary and effectively Ability to be polite when dealing with difficult, impatient or upset people A positive attitude and able to act on feedback Ability to travel between PTHB sites Able to work flexibly including weekends
Desirable
Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Powys Teaching Health Board
Address Bronllys Community Hospital
Brecon Road
Bronllys
LD3 0LU
United Kingdom
Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)