About this role
Job summary
The Patient Pathway Coordinator (formerly titled Medical Secretary) will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service.
The post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group. Plus, identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Main duties of the job
It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of the Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines. Understanding of the 2WW cancer pathway and processes, where appropriate.
To monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. To identify from the tracking list the next steps in the patient care pathway in line with clinical need. To ensure that pathways are actively managed and any appointments are made in line with the Trust's Access Policy.
The post holder will have excellent communication and interpersonal skills, pay attention to detail and communicate clearly and effectively with key personnel and patients. Possess the ability and skills to work in a fast-paced ever changing environment, supporting demands of the care group services, targets and ad-hoc requests (when required). You will manage and prioritise own workload sometimes working independently and/or as part of a team. Be polite and courteous, exercising judgement to respond to queries and in resolving issues/complaints.
About us
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description Job responsibilities
Key Working Relationships
This post has no supervisory responsibilities. The post holder will be required to work closely with;
Administration colleagues across patient administration departments
Clinicians
Primary Care
Divisional colleagues
Patients, carers and the general public
Key Results Areas
Assisting and supporting (including cross covering) other members of the administrative team across the department or division, including dealing with telephone calls and resolving simple enquiries for patients, their carers and visitors.
Carry out designated administrative tasks under direction and with guidance, and following agreed standard operating procedures.
Scheduling of patients and the timely management of the workqueues in line with standard operating procedures.
Main Duties and Responsibilities(see Job Description for full details)
Communication and Patient Liaison
Coordinating Patient Care
Supporting Clinical Teams
Data Management, Data Quality and Systems Responsibilities
Personal Development
General responsibilities
Person Specification
Essential and desirable Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Strong computer skills, including familiarity with Microsoft Office Suite. Experience of working in a administrative environment.
Desirable
Prior experience in healthcare administration, medical office, or scheduling roles. Understanding of Patient Access Targets Proficiency in Epic, Patient tracking lists and Work-queues.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name King's College Hospital NHS Foundation Trust
Address King's College Hospital
Denmark Hill
LONDON
SE5 9RS
United Kingdom
Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)