About this role
Job summary
The assistant pathway coordinator will work as part of an administrative team, to support the multidisciplinary clinical and administrative team to provide a high quality administration service, a positive patient experience and the highest levels of customer service.
It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and in particular the diagnostic 6 week pathway, also knowledge of the Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.
The role will mainly incorporate the booking of patients throughout their patient pathway as well as general administration type functions.
Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group and escalate capacity constraints or concerns within the a patient's pathway.
Main duties of the job
Communication and Patient Liason
Coordinating Patient Care
Supporting clinical teams
Reception Duties
Data Management, data quality and systems responsibilities
Personal development
General responsibilities
About us
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
Our six strategic ambitions are deliveringhigh-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.
We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description Job responsibilities
Communication and Patient Liaison
Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket.
Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate.
Sending no contact letters, ad hoc letters completed by the consultant which are generated.
Be part of the reception rota, to let patients into the department and attend them on the EPIC system in line with trust policies. To cover any aspects relating to reception such as ordering transport and answering patient queries, other adhoc requests may apply.
Coordinating Patient Care
PTL monitoring / updating / escalating where patient pathway issues are identified if not within their scope to resolve.
Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway.
Corresponding with patients, practices and internal staff.
Person Specification
KNOWLEDGE & EXPERIENCE Essential
Experience of working in an administrative environment. Strong computer skills, including familiarity with Microsoft Office Suite. Excellent communication and interpersonal skills Attention to detail and strong organisational abilities. Ability to multitask and work in a fast-paced healthcare environment.
Desirable
Understanding of Patient Access Targets Proficiency in Epic, Patient tracking lists and Work-queues.
Skills and Competencies Essential
Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload. Clear & effective communication skills both written and verbal Ability to work independently and work as part of a team. Flexibility to organise and respond quickly to changes. Ability to organise and prioritise own workload to meet deadlines/targets. Keen to further own training and development Reliable and Proactive Ability to communicate effectively with all levels of staff and patients both verbally and in writing Open to receiving constructive feedback
Education AND QUAILIFICATIONS Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name King's College Hospital NHS Foundation Trust
Address King's College Hospital
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)