About this role
Job summary Staffing Bank Coordinator
Temporary Staffing Team Mid Cheshire Hospitals NHS Foundation Trust Office/Hybrid Working Available
Are you a highly organised individual with excellent communication skills and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we would love to hear from you.
An exciting opportunity has arisen to join our friendly and supportive Temporary Staffing Team as a Staffing Bank Coordinator. This is a varied and rewarding role that plays a vital part in ensuring safe staffing levels across the Trust by supporting our bank workforce and working closely with departments to meet their staffing requirements.
Main duties of the job About the Role
As a Staffing Bank Coordinator, you will be responsible for coordinating and supporting the Trust's temporary workforce, ensuring a professional and efficient service is provided to staff and managers alike.
Key responsibilities will include:
Coordinating the onboarding process for new Bank staff. Managing agency and bank bookings to meet service demands. Liaising with clinical and non-clinical departments regarding staffing requirements. Supporting audit processes and complaint monitoring activities. Collecting, maintaining and reporting workforce data. Producing regular reports and management information. Providing excellent customer service to internal and external stakeholders. Working collaboratively within the Temporary Staffing Team to deliver a responsive and efficient service. About You The successful candidate will have:
Experience of working in a customer service or administrative environment. Strong communication and interpersonal skills with the ability to build effective working relationships. Experience handling enquiries, concerns or complaints in a professional and empathetic manner. Excellent organisational and time management skills with the ability to prioritise a varied workload. Good attention to detail and accuracy when managing data. Proficiency in Microsoft Office applications, particularly Outlook, Teams and Excel. The ability to work both independently and as part of a team. Experience within temporary staffing, recruitment, workforce planning or an NHS setting would be advantageous but is not essential.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.
As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description Job responsibilities
Working as part of the busy Staffing Bank team.
Managing Bank shift fulfilment for Depts/Divisions for all Staff Groups excluding Medics.
Responding to calls/emails with work related queries from Bank staff. Managing complaints received from Depts/Divisions relating to Bank staff issues .
Responding to external candidates looking to join the Staffing Bank. Discussing potential Temporary bookings with Managers, providing advice and support re systems use. Using Outlook, TEAMS, Allocate Optima,
Day to Day work operations to support Trust with Temporary Staffing Requirements Support Clinical Colleagues with Staffing Requirements Data Analysis Producing Reports MS Excel Experience - Essential Customer Service Experience
Person Specification
Experience Essential
Customer Service Skills Complaints Resolution
Desirable
NHS Experience Temporary Staffing Experience
Skills Essential
Good Communication Skills Good Listening Skills
Desirable
Experience with Optima - Excel - Microsoft
Qualifications Desirable
GCSE'S or any similar achievements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust
Address Infinity House, Crewe Business Park
Mallard Way
Crewe
CW1 6ZQ
United Kingdom
Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)